Elma Quayson
Dubai,United Arab Emirates
Summary
Highly skilled in email administration, Microsoft Office proficiency, and reception desk operation. Demonstrates exceptional customer service-oriented approach with strong problem-solving abilities and relationship management expertise. Adept at generating office reports, processing mail, and Excel proficiency. Experienced in staff education and training, recognised as a customer service expert.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Office administrative assistant/Estimation
Wisdom Interior Decor LLC
Sharjah UAE
01.2025 - Current
- Handled confidential documents with utmost discretion, maintaining privacy standards at all times.
- Enhanced customer satisfaction through timely query resolution
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- Handled incoming calls professionally whilst providing helpful assistance to callers.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Airport customer service agent
Rimo tours Traveling
Dubai UAE
01.2024 - 01.2025
- Responded to inquiries regarding flight schedules, fares, and other details for better customer service.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Supervisor leader
Ammar Cleaning Company LLC
Sharjah UAE
10.2022 - 01.2024
- Upheld company policies consistently whilst managing staff, fostering a culture of respect and accountability among employees.
- Coordinated team meetings to foster a sense of unity and shared purpose amongst staff members.
- Delegated tasks effectively, maximising individual strengths within the team.
- Resolved conflicts between team members swiftly and professionally, maintaining a positive working atmosphere.
- Maintained high standards of cleanliness and organisation in the workplace to enhance workflow efficiency.
- Enhanced team performance by implementing effective communication strategies.
Education
Bachelor's degree - Computer Programming, Database Systems, Networking, Web Development, Information SecurityComputer Pr
University
Philippines,Lacarlota city 06.2014 - 07.2017
Skills
- Email administration
- Microsoft Office proficiency
- Reception desk operation
- Customer service-oriented
- Problem-solving
- Relationship Management
- Office report generating
- Mail processing
- Excel proficiency
- Staff education and training
- Customer service expert
Timeline
Office administrative assistant/Estimation
Wisdom Interior Decor LLC
01.2025 - Current
Airport customer service agent
Rimo tours Traveling
01.2024 - 01.2025
Supervisor leader
Ammar Cleaning Company LLC
10.2022 - 01.2024
Bachelor's degree - Computer Programming, Database Systems, Networking, Web Development, Information SecurityComputer Pr
University
06.2014 - 07.2017
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