Summary
Overview
Work history
Education
Skills
Timeline
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Elma Quayson

Elma Quayson

Dubai,United Arab Emirates

Summary

Highly skilled in email administration, Microsoft Office proficiency, and reception desk operation. Demonstrates exceptional customer service-oriented approach with strong problem-solving abilities and relationship management expertise. Adept at generating office reports, processing mail, and Excel proficiency. Experienced in staff education and training, recognised as a customer service expert.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Office administrative assistant/Estimation

Wisdom Interior Decor LLC
Sharjah UAE
01.2025 - Current
  • Handled confidential documents with utmost discretion, maintaining privacy standards at all times.
  • Enhanced customer satisfaction through timely query resolution
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Wrote professional letters, emails and memoranda for business communication.
  • Handled incoming calls professionally whilst providing helpful assistance to callers.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.

Airport customer service agent

Rimo tours Traveling
Dubai UAE
01.2024 - 01.2025
  • Responded to inquiries regarding flight schedules, fares, and other details for better customer service.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Supervisor leader

Ammar Cleaning Company LLC
Sharjah UAE
10.2022 - 01.2024
  • Upheld company policies consistently whilst managing staff, fostering a culture of respect and accountability among employees.
  • Coordinated team meetings to foster a sense of unity and shared purpose amongst staff members.
  • Delegated tasks effectively, maximising individual strengths within the team.
  • Resolved conflicts between team members swiftly and professionally, maintaining a positive working atmosphere.
  • Maintained high standards of cleanliness and organisation in the workplace to enhance workflow efficiency.
  • Enhanced team performance by implementing effective communication strategies.

Education

Bachelor's degree - Computer Programming, Database Systems, Networking, Web Development, Information SecurityComputer Pr

University
Philippines,Lacarlota city
06.2014 - 07.2017

Skills

  • Email administration
  • Microsoft Office proficiency
  • Reception desk operation
  • Customer service-oriented
  • Problem-solving
  • Relationship Management
  • Office report generating
  • Mail processing
  • Excel proficiency
  • Staff education and training
  • Customer service expert

Timeline

Office administrative assistant/Estimation

Wisdom Interior Decor LLC
01.2025 - Current

Airport customer service agent

Rimo tours Traveling
01.2024 - 01.2025

Supervisor leader

Ammar Cleaning Company LLC
10.2022 - 01.2024

Bachelor's degree - Computer Programming, Database Systems, Networking, Web Development, Information SecurityComputer Pr

University
06.2014 - 07.2017
Elma Quayson