Elrasheed Ibrahim
Dubai
Summary
As an experienced Business Process Management Expert with over 10 years in the field, Specialize in enhancing productivity, quality, and cost-efficiency in various organizations. Certified in P.BPM, PMP, and ARIS, Excel in implementing best practices and aligning processes with client and organizational goals. Skills extend to analysis and customer relationship management, contributing to improved customer satisfaction. Impact is demonstrated through the preparation of all company SOPs, achieving a 60% increase in outcomes and a 40% reduction in costs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Enterprise Process Quality Management
Sharjah Islamic Bank
03.2024 - Current
- Develop and Document SOPs: Capture and document "as is" process steps, creating detailed and comprehensive Standard Operating Procedures (SOPs) for various banking operations.
- Process Improvement: Collaborate with the business transformation team to identify and implement improvements, enhancing operational efficiency and effectiveness.
- Risk Management Integration: Ensure risk management considerations are included in the SOP approval cycle, maintaining compliance with internal and regulatory standards.
- Stakeholder Collaboration: Work closely with cross-functional teams, including Business Units and Operations Departments, to ensure the accuracy and completeness of process documentation.
- Maintain Documentation: Regularly update and maintain SOP documentation, incorporating feedback and ensuring it reflects current practices and procedures.
Senior Assistant - Buiness Process Management
Dubai Islamic Bank
08.2023 - 03.2024
- Process Evaluation and Analysis: ARIS is used for detailed process mapping and benchmarking against Islamic bank standards.
- Improvement Planning: Changes are simulated and approved by process owner and bank management via eGRC.
- Strategy Coordination: ARIS facilitates collaborative strategy development and stakeholder communication.
- Implementation Oversight: platform aids in tracking and managing implementation stages of improvement initiatives.
- Change Analysis and Monitoring: ARIS provides tools for continuous tracking and analytics of implemented changes.
- Personnel Supervision: eGRC is used for training, task assignment, and accountability management.
- Continuous Process Analysis: Supports ongoing process lifecycle performance.
- Reporting and Feedback Integration: Progress reports are generated and shared via SAP tools, with feedback integrated for process refinement.
- Policy Revision and Management: Updates to procedures and policies are documented and managed in ARIS, ensuring Shariah compliance.
Business Process Manager
Adiyat Marketing & Distribution -Unilever
06.2022 - 06.2023
- Working with sales team to create new process for tracking leads that increased productivity by 25%
- Creating automated system for managing customer service requests, which improved response time by 15%
- Managing all aspects of business operations and ensured compliance with company policies and procedures
- Conducting training sessions on workflow processes for employees in different departments
- Collaborating with management to develop strategies that improved overall efficiency and profitability
- 100% SOPs overall Company Departments
- Creating, Analyzing and measuring performance via monthly KPIs aligns with company goals and strategy.
Business Process Manager
Elbarbary Group
12.2020 - 06.2022
- Conducted business process analysis and needs assessments to determine areas in need of improvement within company
- Worked with various departments to develop and implement process improvements to increase efficiency and effectiveness
- Documented current business processes and procedures and created process maps to be used as reference for process improvements
- Measure & Develop company KPI's
Business Process Supervisor
Adiyat Marketing & Distribution
05.2018 - 12.2020
- Managed process re-engineering projects to improve and consolidate end-to-end service processes.
- Implemented digital transformation strategies, leading to restructuring of communication flows across seven departments and automating 75% of organizational processes to enhance efficiency (TO-BE).
Sales Support Supervisor
DAL FOOD
08.2008 - 12.2017
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Worked to ensure net and attractive sales environment, and assisted in setup of visual displays
- Followed policies and procedures related to application methods and quality standards at all times
- Implemented Order Fulfillment process to Reduce Cost by 30%
Education
Bachelor of Science - Mathematical Science
Sudan University of Science And Technology
12.2004
Skills
- ARIS Process Designing
- Business Process Improvement
- Business Process Management
- Project Management
- Agile PMP
- Performance Improvement
- Six Sigma
- Generative Artificial intelligence
- SOP's Documentation
Accomplishments
- Comprehensive SOP Preparation: Prepared 100% of the company's Standard Operating Procedures (SOPs), ensuring uniformity and efficiency across operations.
- Onboarding Process Enhancement: Increased organizational outcomes by 60% through the strategic update and optimization of the onboarding process.
- Cost Reduction Success: Achieved a significant 40% reduction in operational costs, demonstrating strong capability in cost management and process efficiency.
Certification
- ARIS Process Mining Basic (E775A-77E)-Software AG
- ARIS Modeler Essentials (E731-78E)-Software AG
- Scrum Fundamentals Certified - 6sigmastudy
- Six Sigma Yellow Belt Professional – 6sigmastudy
- SAP SD Cybermodo -2016 SAP Sales & Distribution
- Project Management Institute (PMI) -2014 Project Management Professional Certificate (PMP)
- BPM Council Certificate -2011 Professional Business Process Management Certificate (P.BPM)
Languages
Arabic
Advanced (C1)
English
Advanced (C1)
Timeline
Senior Enterprise Process Quality Management
Sharjah Islamic Bank
03.2024 - Current
Senior Assistant - Buiness Process Management
Dubai Islamic Bank
08.2023 - 03.2024
Business Process Manager
Adiyat Marketing & Distribution -Unilever
06.2022 - 06.2023
Business Process Manager
Elbarbary Group
12.2020 - 06.2022
Business Process Supervisor
Adiyat Marketing & Distribution
05.2018 - 12.2020
Sales Support Supervisor
DAL FOOD
08.2008 - 12.2017
Bachelor of Science - Mathematical Science
Sudan University of Science And Technology
- ARIS Process Mining Basic (E775A-77E)-Software AG
- ARIS Modeler Essentials (E731-78E)-Software AG
- Scrum Fundamentals Certified - 6sigmastudy
- Six Sigma Yellow Belt Professional – 6sigmastudy
- SAP SD Cybermodo -2016 SAP Sales & Distribution
- Project Management Institute (PMI) -2014 Project Management Professional Certificate (PMP)
- BPM Council Certificate -2011 Professional Business Process Management Certificate (P.BPM)
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