Summary
Overview
Work history
Education
Skills
Websites
Languages
Certification
Timeline
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Elsaid Algendy

Elsaid Algendy

Dubai

Summary

A polite and professional person with strong communication and multi-tasking skills with experience in social media marketing. Experienced in resolving customer complaints within company guidelines and using own initiative. Performs customer follow-up to uphold service standards and ensure customer satisfaction.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Customer service officer

Alshaya Group
Dubai
04.2020 - Current
  • Answer average of 100 calls per day in a high-volume environment
  • Manage inbound and outbound Calls, Chat and Email for customers
  • Controlling / monitoring work performance and quality, taking corrective action to solve any problem rapidly.
  • Consistently earned 'above average' or 'excellent' on-call quality evaluations
  • Train and assist entry-level customer service officers by helping them improve their listening skills and increased communication and multitasking abilities
  • Manage social media channel complaints (WhatsApp, Facebook, Instagram)
  • Handle all company brands and stores customer complaints for all Middle East countries.

Sales Associate & admin

Alshaya Group, American eagle
Dubai
11.2018 - 04.2020
  • Perform all other duties assigned by your supervisor.
  • Volunteered for additional tasks and projects, demonstrating initiative and a commitment to going extra mile.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Solved customer challenges by offering relevant products
  • Engaged with customers to build rapport and loyalty.

Store Manager's Assistant

Town team
Egypt
10.2014 - 09.2018
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Created and maintained safe and secure work environments for employees.
  • Supported team by demonstrating respect and willingness to help.

Education

Bachelor of Arts - Psychology & Sociology

Alexandria University
Alexandria
10.2013 - 10.2016

Skills

  • Data entry and maintenance
  • Customer account management
  • Complaint resolution
  • MS Office and CRM
  • Attention to detail
  • Capable of handling variety of disputes and facilitating quick and efficient resolutions over the phone
  • Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service
  • Proficient understanding of Microsoft Word, Excel and Access
  • Successful at satisfying different types of customers with creative and knowledgeable solutions
  • social media marketing

Languages

English
Fluent
Arabic
Native

Certification

Digital marketing course

social media marketing

google analytics

SEO

Timeline

Customer service officer

Alshaya Group
04.2020 - Current

Sales Associate & admin

Alshaya Group, American eagle
11.2018 - 04.2020

Store Manager's Assistant

Town team
10.2014 - 09.2018

Bachelor of Arts - Psychology & Sociology

Alexandria University
10.2013 - 10.2016

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Elsaid Algendy