Elsamawal Salah Eltoum Elmahdi
Sharjah
Summary
Driven professional with a proven track record in inventory management and customer service, notably at Mahgoub Sons Group (MSG). Excelled in enhancing inventory accuracy and customer loyalty through effective problem-solving and a friendly demeanor. Skilled in multitasking and organization, significantly improving store operations and safety protocols. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.
Diligent Storekeeper with highly developed skills in inventory management, customer service and stockroom layouts. Track record of successfully investigating and resolving customer complaints and maintaining pre-determined stock levels. Focused on consistently offering friendly, engaging service to over 30 customers daily.
Overview
11
11
years of professional experience
Work History
Store Keeper
Saeed Food Factory
03.2017 - 04.2023
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Ordered goods from various vendors to maintain store merchandise levels.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
Customer Service Cashier
Mahgoub Sons Group (MSG)
02.2012 - 11.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
Education
Diploma - Hotel And Hospitality
Grand Hotel
Sudan - Khartoum06.2003
High School Diploma -
Seconder School New Khartoum
Sudan - Khartoum06.2000
Skills
Problem-Solving
Inventory Management
Store Opening and Closing
Warehouse Operations
Multitasking and Organization
Friendly and Positive
Inventory tracking and storage
Customer Service
Languages
Arabic
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Store Keeper
Saeed Food Factory
03.2017 - 04.2023
Customer Service Cashier
Mahgoub Sons Group (MSG)
02.2012 - 11.2016
Diploma - Hotel And Hospitality
Grand Hotel
High School Diploma -
Seconder School New Khartoum
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