ELSAYED ARAFA
SALES
Dubai,UAE
Summary
Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Sales advisor with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail sales manager
TYRE PLUS / HB & ALSHAMI AUTO SERVICES
Dubai, UAE
02.2021 - Current
- Increased service standards on shop floor by improving staff accessibility and confidence applying selling techniques.
- Cultivated strong external relationships to grow brand visibility within uae market.
- Strategically structured deals and sales quotes.
- Managed daily sales department management meetings to plan and discuss daily prospecting targets and activities.
- Sold wide range of mid and high tyres.
- Actively listened to customers' needs and advised on cost-effective solutions.
- Invested in store staff members through professional development, goal setting and performance reviews, leading to reduction in annual staff replace .
- Crafted strategic individual and team sales targets, reviewing monthly performance and addressing obstacles as required.
SALES EXECUTIVE
TYRE PLUS - NATIONAL TYRES EXHIBITION & EQP.CO.LLC
04.2017 - 01.2021
- Selling tyres and batteries
- Preparing invoices
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Ordered out-of-stock items for customers to retain store profits.
- Make periodic reports on sales
- Dealing with microsoft Dynamics 365 Business Central
- Delivered outstanding customer experiences through attentive care and faultless service.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
Education
Science and Human Development -
Genius Academy of Engineering
Engineer's degree - AUTOTRONIC
COLLEGE OF TECHNOLOGY
Elmahalla elkubra2016
Skills
- Dynamics 365 Business Central
- Word
- Excel
- Remote team management
- Retail analysis
- Customer surveying
- Consultative selling
- Process improvement
- Marketing and distribution strategies
- Focus group market research
- Customer service
- New account management
- Multiple site management
- Store inventory control
- Staff performance tracking
- Staff training and development
Languages
Arabic
Native
English
Advanced
Accomplishments
- Supervised team responsible for executing well on projects, leading to increased revenue.
- Upsold additional products, increasing monthly revenue.
- Documented and resolved Issue, contributing to good Result.
Affiliations
- The Institution of Mechanical Engineers (IMechE)
Certification
- Certified Internet Web Professional
- Certified Project Management Professional
- Certified Associate in Project Management
Additional Information
Personal profile constantly develop my skills and my experience grow professionally from working with senior and big companies and self-study to achieve company targets.
Skilled in planning and operations management.
I am pleased and honored to work for your great company .
Timeline
Retail sales manager
TYRE PLUS / HB & ALSHAMI AUTO SERVICES
02.2021 - Current
SALES EXECUTIVE
TYRE PLUS - NATIONAL TYRES EXHIBITION & EQP.CO.LLC
04.2017 - 01.2021
Science and Human Development -
Genius Academy of Engineering
Engineer's degree - AUTOTRONIC
COLLEGE OF TECHNOLOGY
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