Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
ELSAYED ORABI

ELSAYED ORABI

JVC,Dubai

Summary

Dedicated hospitality professional with extensive knowledge in menu offerings, hospitality management, and customer service excellence. Adept at ensuring food safety compliance and familiar with culinary terminology. Proficient in beverage serving, tactful complaint handling, and allergen awareness. Skilled in understanding restaurant etiquette and coordinating service efficiently, especially during peak hours. Career goal includes advancing to a senior management role within the hospitality industry to further enhance operational efficiency and guest satisfaction. Diligent and aspiring Captain Waiter with strong communication and leadership skills. Proven ability to manage and motivate staff while ensuring excellent customer service. Committed to enhancing guest experiences and driving team success in high-paced environment. Offering strong background in customer service and team coordination, combined with excellent communication and organisational skills. Knowledgeable about maintaining high standards of hospitality and enhancing guest experiences. Ready to use and develop interpersonal, leadership, and problem-solving skills in [Desired Position] role. Experienced Captain Waiter with knack for leading teams and ensuring top-notch customer service. Excel at coordinating large events, boosting guest satisfaction, and streamlining operations to enhance dining experiences. Known for fostering positive team environment and improving service efficiency. Reliable and personable, brings strong communication skills and natural ability to lead and motivate teams in high-pressure environments. Possesses solid foundation in customer service and problem-solving, ensuring smooth and efficient operations. Ready to make positive impact in [Desired Position] role. Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.

Overview

4
4
years of professional experience

Work History

Captain waiter

red shirmp
Dubai, UAE
07.2022 - 07.2024
  • Enhanced customer satisfaction by providing exceptional table service.
  • Coordinated staff rota for smooth shift transitions.
  • Fostered a friendly dining environment with excellent communication skills.
  • Maintained high hygiene standards to ensure a clean and safe dining experience.
  • Managed reservations for seamless guest arrival and seating.
  • Upheld stellar restaurant reputation with attention to detail and professionalism.
  • Liaised between kitchen staff and patrons for effective communication of dietary needs or special requests.
  • Boosted team morale with positive attitude, resulting in better work performance.

Captain waiter

Silk Resturant
Sharjah, UAE
05.2020 - 06.2022
  • Enhanced customer satisfaction by providing exceptional table service.
  • Coordinated staff rota for smooth shift transitions.
  • Fostered a friendly dining environment with excellent communication skills.
  • Maintained high hygiene standards to ensure a clean and safe dining experience.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.

Education

High School Diploma -

Industrial High School
Egypt
04.2001 -

Skills

  • Menu knowledge
  • Hospitality management
  • Customer service excellence
  • Food safety compliance
  • Culinary terminology familiarity
  • Beverage serving competency
  • Complaint handling tactfully
  • Allergen awareness
  • Understanding of restaurant etiquette
  • Service coordination
  • Patience during peak hours

Languages

English
Advanced
Arabic
Proficient (C2)

Affiliations

  • ICDL international computer driving license certificate.
  • Professional video editing (blender-light works -Adobe).
  • I have experience in Excel and Word programs

Timeline

Captain waiter

red shirmp
07.2022 - 07.2024

Captain waiter

Silk Resturant
05.2020 - 06.2022

High School Diploma -

Industrial High School
04.2001 -
ELSAYED ORABI