ELTAYEB ALI MOHAMED HAMAD
Sharjah,UAE
Summary
IT Manager / System Administrator with 15+ years of experience in networking, infrastructure, and technical support across UAE and Sudan. Skilled in managing enterprise systems, security, and IT operations. Seeking to contribute to a dynamic organization with strong technical and leadership expertise.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
IT Department Manager
Fayha Jewellery Factory
Sharjah
2024.05 - 2026.04
- Leading and managing the IT department, overseeing all aspects of network infrastructure, security, and user support.
- Implementing and enforcing IT policies and procedures to ensure data security and system stability.
- Providing strategic direction for the IT department, including planning, budgeting, and resource allocation.
- Collaborating with other departments to identify and address IT needs and challenges.
Computer Engineer s System Administrator
Fancy rose
Dubai
2022.01 - 2024.01
- Configured and managed DNS, DHCP, DFS, NTFS on Windows Server 2016, 2019, 2022.
- Configured and managed RAID, Mirroring on Servers and Storage (NAS, SAN) Devices.
- Installed operating systems, including Windows Server 2016, 2019, 2022, Windows 10 C 11.
- Installed and configured Hyper-V in 2016, 2019, 2022 for virtualization and administered virtual machines.
- Installed and configured Network Attached Storage (NAS).
- Installed and configured SonicWALL NSA240, NSA220, TZ400, TZ470, TZ500, TZ600 with High Availability and website restriction.
- Deployed and regularly updated Kaspersky Anti-virus for Servers and Clients.
- Maintained an additional domain controller (AD) and secondary ISA Server (Replica).
- Performed daily checkups of Hyper-V, Virtual Machines, NAS, SAN Event Logs, and RAID.
- Configured VPN (Site-to-Site) for all branches through SonicWALL.
- Installed SQL Server Developer 2008R2 and Oracle Database 2000 on server 2008 R2.
- Managed AVAYA PBX system 1608i by adding users, creating and inserting phone extension numbers.
- Troubleshoot event logs on the entire server to maintain optimal performance.
- Upgraded Windows Server 2008 to 2019 and transferred FSMO roles.
- Responded to unexpected calls during and outside office hours.
- Provided technical support on calls with procedural documents.
- Installed and configured Samsung NVR and CCTV camera monitoring software.
- Participated in team meetings, shared ideas, and knowledge with the IT Team.
- Utilized the Helpdesk system to track tickets.
System Administrator
Taiba for Gold
Dubai
2016.01 - 2022.01
- Configured hardware, devices, and software to set up workstations for employees.
- Managed the entire network (Servers, Clients, POS, Routers, Switches, Firewalls, NAS, and Access Points).
- Devised solutions to operational issues related to POS machines and IDS/Focus.
- Provided on-site technical support for 89 employees.
- Wrote and reviewed tickets for equipment maintenance requests.
- Trained and supported end-users with software, hardware, and network standards and processes.
- Provided documentation on startup, shutdown, and first-level troubleshooting of technical processes.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.
- Analyzed L1 and L2 issues to identify troubleshooting methods.
- Loaded software, granted permissions, and configured hardware for new employees.
- Patched software and installed new versions to enhance security and protect data.
- Determined hardware and network system issues using effective troubleshooting techniques.
IT Specialist & Instructor
Sudan Academy of Sciences
2006.06 - 2016.05
- Worked in the IT Department providing technical support, network maintenance, and system administration.
- Assigned by the Scientific Affairs Department to teach High Diploma students computer-related subjects from 2014 to 2016.
Education
Master of Science - Information Technology
Sudan Academy of Sciences
Sudan 2013.06 - 2015.12
Skills
- Windows Server 2016, 2019, 2022 Administration (DNS, DHCP, DFS, NTFS, RAID, Mirroring)
- Virtualization (Hyper-V, Virtual Machines)
- Network Attached Storage (NAS) Installation and Configuration
- SonicWALL Firewall Installation and Configuration (NSA240, NSA220, TZ400, TZ470, TZ500, TZ600)
- High Availability, Website Restriction, VPN (Site-to-Site)
- Kaspersky Anti-virus Deployment and Management
- Active Directory (AD) and ISA Server Administration
- SQL Server Developer 2008R2 and Oracle Database 2000 Installation and Configuration
- AVAYA PBX System 1608i Management
- Server Performance Monitoring and Troubleshooting
- Windows Server Upgrade and FSMO Role Transfer
- Technical Support via Calls and Procedural Documents
- Samsung NVR Installation and Configuration, CCTV Camera Monitoring Software
- Team Collaboration, Knowledge Sharing
- Helpdesk System Management
- Cisco Routers C Switches, HP/Aruba Switches, Uni-Fi Access Points, Dray Tek VPN, D-Link Switches C Routers
- Operating System Installation C Troubleshooting (Windows, Linux, Mac, Windows Server 2016, 2019 C 2022)
- Backup C Recovery
- English and Arabic Languages
Personal Details
- Current Address: UAE - Sharjah
- Mobile No: +971544601615
Languages
Arabic
Proficient (C2)
English
Upper intermediate
Accomplishments
• Enterprise Branch Integration Project – Taiba for Gold, Dubai, UAE 2017
Successfully led and implemented a project to integrate all company branches across UAE, Saudi Arabia, Oman, and Egypt with the head office in the UAE. Unified systems for attendance and time tracking across all locations, improving operational visibility, data accuracy, and centralized control.
• Digital Transformation of Workflow Systems – Alfayha Jewellery (2025)
Initiated and led the digital transformation of internal request processes by replacing Excel-based workflows with a fully online request management system. Collaborated with developers and designers to build a centralized web-based solution, improving efficiency, tracking, and approval processes across departments.
References
References available upon request.
Timeline
IT Department Manager
Fayha Jewellery Factory
2024.05 - 2026.04
Computer Engineer s System Administrator
Fancy rose
2022.01 - 2024.01
System Administrator
Taiba for Gold
2016.01 - 2022.01
Master of Science - Information Technology
Sudan Academy of Sciences
2013.06 - 2015.12
IT Specialist & Instructor
Sudan Academy of Sciences
2006.06 - 2016.05