ELVIS MEJICO VALDEZ
Dubai,United Arab Emirates
Summary
Experienced in leasing and property management with a strong background in Dubai Land Department (DLD) registrations, sales purchase agreements (SPA), and title deeds handling. Proficient in contract and document management, CRM SAP, and e-services platforms, with extensive knowledge of Trakheesi and Oqood systems. Demonstrates exceptional performance reporting, data entry skills, and customer relationship management. Adept at using Microsoft Office applications including Word, Excel, and PowerPoint. Known for attention to detail, multitasking abilities, strong communication and interpersonal skills. Adaptable to fast-paced and changing environments.
Overview
14
14
years of professional experience
Work History
Leasing Executive / Administrator
Dubai Real Estate Corporation – Wasl Properties LLC
Dubai, United Arab Emirates
09.2013 - 04.2025
- Managed residential and commercial leases, including renewals, terminations, and new contracts
- Prepared and processed Sales Purchase Agreements (SPA) in coordination with internal legal teams
- Facilitated Title Deed registrations and documentation submissions with the Dubai Land Department (DLD)
- Coordinated DLD requirements via Trakheesi and Oqood platforms
- Handled tenant communication and support through CRM SAP and E-Services Portal
- Processed online leasing requests, ensured SLA compliance, and assigned jobs to service providers
- Verified rental payments and ensured accuracy before posting to CRM
- Issued Lease Agreements and EJARI certificates; assisted clients with tenancy inquiries
- Created and escalated tickets through CRM and E-Services for facilities or contract-related issues
- Generated daily, weekly, and monthly performance reports for internal departments
- Processed contract terminations and verified financial records
- Guided clients through system processes and ensured a high level of service delivery
Customer Service Representative
Convergys
Manila, Philippines
01.2011 - 07.2012
- Handled high-volume customer queries via phone, email, and social media
- Resolved client complaints with effective, professional communication
- Delivered consistent support and exceeded service rating targets in a fast-paced call centre
- Recognized for efficiency in handling inquiries across multiple platforms
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Assisted customers in making informed decisions by providing detailed product information.
- Offered technical support, leading to enhanced user experience.
Education
Bachelor of Science - Medical
Wesleyan University
PhilippinesSkills
- Leasing & Property Management
- Dubai Land Department (DLD) Registrations
- Sales Purchase Agreements (SPA) & Title Deeds Handling
- Contract & Document Management
- CRM SAP & E-Services Platform
- Trakheesi & Oqood Systems Knowledge
- Performance Reporting & Data Entry
- Customer Relationship Management
- Microsoft Office (Word, Excel, PowerPoint)
- Attention to Detail & Multitasking
- Strong Communication & Interpersonal Skills
- Adaptable to Fast-Paced & Changing Environments
Personal Information
- Date of birth: 11/15/89
- Gender: Male
- Nationality: Filipino
- Marital status: Married
- Visa status: Residence Visa
Accomplishments
· T.A.L.E.N.T Award Winner (Teamwork, Attitude, Loyalty, Excellence, Novelty, Trustworthiness) – Multiple quarters between 2015–2023 at Wasl Properties LLC
· Best Performer of the Year (2016) – Intelenet Global Services
· Best Agent Award (Q3 2015) – Serco BPO Services Ltd.
· Attendance & Punctuality Recognition (2014) – Serco BPO Services Ltd.
· Achieving the Extra Mile Award – Multiple quarters (2014–2015)
· Completed trainings in: Customer Service (2014–2015), Time Management (2015, Wasl HQ)
Timeline
Leasing Executive / Administrator
Dubai Real Estate Corporation – Wasl Properties LLC
09.2013 - 04.2025
Customer Service Representative
Convergys
01.2011 - 07.2012
Bachelor of Science - Medical
Wesleyan University
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