ELYAZID LALAOUI MOUTARAJJI
SUPERVISOR
Bur Dubai
Summary
Experienced f&B SUPERVISOR with over 10 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction.
Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
F&B Supervisor
CARNA, SLS HOTEL AND RESIDENCES
DUBAI, Dubai
07.2021 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
F&B Supervisor
Dameh Restaurant
MARRAKECH, Morocco
06.2020 - 01.2021
- Service dinner (Deliver effective and pleasant prompt service for customers)
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
F&B Cost Controller
Palmeraie Country Club
Casablanca
01.2019 - 01.2020
- Managing transactions with customers using cash registers
- Collect payments whether in cash or credit
- Able to effectively control Food & Beverage Cost
- Prepare variance analysis for food & beverage and communicating with relevant parties.
Restaurant Supervisor
Hotel Royal Mansour
MARRAKECH
01.2017 - 01.2018
- Assist Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
- Supervising floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.
- Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
- Assist restaurant manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done in timely matter.
Education
Bachelor Degree - Tourism Management
Higher Institute of Engineering And Business
MARRAKECH, MOROCCO 10.2017 - 07.2018
Diploma of Specialized - Hotel Management
Specialized Institute of Accommodation And Catering
MARRAKECH, MOROCCO 10.2015 - 07.2017
Skills
Quality control
undefinedTimeline
F&B Supervisor
CARNA, SLS HOTEL AND RESIDENCES
07.2021 - Current
F&B Supervisor
Dameh Restaurant
06.2020 - 01.2021
F&B Cost Controller
Palmeraie Country Club
01.2019 - 01.2020
Bachelor Degree - Tourism Management
Higher Institute of Engineering And Business
10.2017 - 07.2018
Restaurant Supervisor
Hotel Royal Mansour
01.2017 - 01.2018
Diploma of Specialized - Hotel Management
Specialized Institute of Accommodation And Catering
10.2015 - 07.2017
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