Elyza Marie Ferrer
System Administrator
Dubai
Summary
Driven Systems Administrator with 7 years of experience in software management and maintenance. Proven history of managing support from the end-user. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at technical support, communication and collaboration.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
System Administrator
NAFFCO FZCO
Dubai
2015.07 - Current
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Created patches and solutions to fix bugs in existing applications.
- Adopted cost-effective, useful solutions to implement into current systems.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Worked with users to determine areas of technology in need of improved usability.
- Integrated and updated software products to boost system compatibility.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
Guest Service Agent
Dubai International Hotel
Dubai
2014.10 - 2015.06
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained consistent positive customer feedback.
- Provided guest assistance and recommendations for tourist attractions.
- Recommended hotel services or amenities that guest may find useful.
- Greeted guests upon arrival and offered assistance.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Cashier
Mann Hann Restaurant
Imus
2013.07 - 2014.09
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Hotel And Restaurant Management
International School For HRM
Bacoor,Philippines 2007.06 - 2012.04
Skills
Technical Support
Timeline
System Administrator
NAFFCO FZCO
2015.07 - Current
Guest Service Agent
Dubai International Hotel
2014.10 - 2015.06
Cashier
Mann Hann Restaurant
2013.07 - 2014.09
Bachelor of Science - Hotel And Restaurant Management
International School For HRM
2007.06 - 2012.04
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