Elzada Umarova
Dubai
Summary
Dynamic and results-driven professional with over eight years of experience in sales, customer relations, and financial operations across hospitality and FMCG sectors in the UAE. Skilled in leading teams, managing key client accounts, and executing sales strategies that consistently deliver revenue growth. Known for adaptability, cross-functional collaboration, and the ability to align business objectives with operational excellence. Multilingual and ready to transition into a managerial role with strong expertise in client engagement, payroll management, and business development.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Corporate Developer
Fine Hygienic Holding
Dubai
- 09.2025
- Built and maintained strong client relationships in the hospitality sector, driving long-term partnerships and business growth.
- Executed sales strategies, including pricing and promotional initiatives, that consistently achieved revenue targets.
- Identified and secured new business opportunities, aligning product solutions with customer needs.
- Conducted competitor and market analysis to support strategic planning and maintain market position.
Sales Assistant / Brand Ambassador
Dubai Duty Free- Glitters World
Dubai
08.2023 - 02.2025
- Delivered exceptional service to international clients while consistently achieving daily sales targets.
- Supported in-store promotions and cross-selling initiatives, contributing to revenue growth.
- Maintained stock levels, merchandising standards, and accuracy in POS transactions.
- Trained and coached new staff, ensuring high standards in service delivery.
Paymaster
Marriott Hotels Al Jaddaf
Dubai
07.2022 - 08.2023
- Processed monthly payroll, allowances, and bonuses for over 200 employees with accuracy and confidentiality.
- Worked closely with HR and Finance teams to align payroll data with budgets and reporting.
- Maintained payroll records and resolved discrepancies to ensure timely disbursement.
- Supported audits and implemented process improvements to streamline operations.
Accounts Receivable Officer
Marriott Hotels Al Jaddaf
Dubai
10.2020 - 07.2022
- Managed daily revenue transactions, prepared invoices, and reconciled accounts with minimal discrepancies.
- Liaised with corporate clients to resolve billing issues and ensure timely collections.
- Assisted in month-end close activities and supported audit processes.
- Improved AR systems with structured follow-ups and enhanced documentation.
Team Leader – Sales & Operations
La Quinta by Wyndham
09.2019 - 09.2020
- Supervised front-desk and reservations team, ensuring smooth operations and high guest satisfaction.
- Developed partnerships with travel agents and corporate clients, boosting bookings.
- Conducted training and performance reviews to improve team standards.
- Analyzed sales and occupancy data to guide management decisions.
Client Relations Executive
Fraser Suites Dubai
Dubai
03.2018 - 09.2019
- Served as primary liaison for VIP clients, ensuring personalized service and satisfaction.
- Monitored guest feedback systems and implemented service recovery initiatives.
- Generated reports with insights for service delivery improvements.
- Coordinated with housekeeping, F&B, and operations to deliver seamless guest experiences.
Education
High Diploma - Foreign Language (English)
Bishkek Humanitarian University
01.2010 - 01.2015
Skills
- Strategic Sales & Business Development
- Client Relationship Management
- Financial & Payroll Operations
- Hospitality & B2B Sales
- Leadership & Team Supervision
- CRM & Sales Reporting Tools
- Market & Competitor Analysis
- Multilingual Communication
- Microsoft Office Suite
- CRM & ERP Systems
- Payroll Management Tools
Certification
- Certified Management Accountant (CMA), In Progress, 12/31/24
- Basic Accounting Management, 01/01/23
- TEFL Level 5 Certificate, 01/01/21 – 12/31/22
Languages
Kyrgyz
Native
Russian
Native
English
Fluent
Turkish
Elementary
Timeline
Sales Assistant / Brand Ambassador
Dubai Duty Free- Glitters World
08.2023 - 02.2025
Paymaster
Marriott Hotels Al Jaddaf
07.2022 - 08.2023
Accounts Receivable Officer
Marriott Hotels Al Jaddaf
10.2020 - 07.2022
Team Leader – Sales & Operations
La Quinta by Wyndham
09.2019 - 09.2020
Client Relations Executive
Fraser Suites Dubai
03.2018 - 09.2019
High Diploma - Foreign Language (English)
Bishkek Humanitarian University
01.2010 - 01.2015
Corporate Developer
Fine Hygienic Holding
- 09.2025
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