Elzada Usenbaeva
Dubai
Summary
Customer-focused hospitality associate with a background in front desk operations, guest support, and cabin service. Brings value through accurate reservations, secure till balancing, promotion of offers to support sales, and calm, efficient service in fast-paced environments.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Front Office Assistant
Ak - Keme Hotel
Bishkek, Kyrgyzstan
12.2025 - 08.2026
- Handled day-to-day administrative tasks effectively and efficiently, aiding smooth front-of-house operations.
- Processed customer bookings courteously and efficiently, verifying personal information and billing details to secure reservations.
- Cashed up POS till points, handling and processing cash and float money safely and securely.
- Maintained excellent knowledge of current offers and incentives, promoting successfully to improve daily sales figures.
Flight Attendant
Air Arabia
Sharjah
08.2024 - 10.2025
- Demonstrated use of emergency and safety equipment to ensure passenger safety
- Administered first aid and medical care during emergencies
- Providing instruction, including emergency evacuation procedures, to passengers
- Reassured passengers during aircraft turbulence to maintain calm and comfort
- Provided assistance to passengers with special needs, enhancing their travel experience
- Provided refreshments to enhance passenger comfort during travel
Front Office Agent
Novotel Bishkek City Center
Bishkek
02.2023 - 07.2024
- Created a welcoming environment for guests to ensure a positive first impression. and checking their details against their bookings
- Facilitated room assignments for guests, ensuring satisfaction with accommodations. their rooms and providing keys
- Managed telephone communications, providing information and assistance to callers. from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Provided timely responses to requests for help, ensuring guest satisfaction. for help and information
- Providing concierge services, such as booking theatre tickets, arranging travel and providing information about local amenities and attractions
Front Office Agent
Sheraton Bishkek
Bishkek
11.2022 - 01.2023
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets, arranging travel and providing information about local amenities and attractions
Guest Relation Agent
Sheraton Bishkek
Bishkek
04.2022 - 10.2022
- Compiling welcome folders that include maps, room service menus and information about amenities
- Reviewing arrival lists to identify VIP guests
- Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
- Providing information about services, amenities and local attractions
- Recording all customer interactions in a logbook or customer relationship management software program
- Assisting other staff members with maintaining coffee and breakfast areas in the lobby
Education
Bachelor of Philosophy - in Politics, Law and Management
International University of Kyrgyzstan
Kyrgyzstan01-2024
Skills
- Time management
- Adaptability and flexibility
- Security compliance
- Problem-solving
- Multitasking and organization
LANGUAGES
English: C1
Advanced
C1
Russian: C2
Proficient
C2
Kyrgyz: C2
Proficient
C2
Turkish
Elementary
A2
Timeline
Front Office Assistant
Ak - Keme Hotel
12.2025 - 08.2026
Flight Attendant
Air Arabia
08.2024 - 10.2025
Front Office Agent
Novotel Bishkek City Center
02.2023 - 07.2024
Front Office Agent
Sheraton Bishkek
11.2022 - 01.2023
Guest Relation Agent
Sheraton Bishkek
04.2022 - 10.2022
Bachelor of Philosophy - in Politics, Law and Management
International University of Kyrgyzstan