Ema Zunic
Dubai
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Offering over 12 years experience in the airline industry. Highly skilled in responding to emergency situations and remaining calm under pressure. Poised, personable and dedicated to team-driven environment. Dedicated to exceptional customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Flight attendant
Emirates Airline
01.2012 - 02.2024
- Operating in first class
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Receptionist and Sales Representative
Hotel Blanca Resort & Spa
10.2009 - 05.2011
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Associate
Massimo Dutti
05.2007 - 04.2009
- Developed strong relationships with clients through excellent customer service and regular followups.
German Language Tutor
Freelance
01.2004 - 12.2007
- Developed personalized lesson plans to cater to individual student needs, resulting in improved language proficiency.
Translator and Interpreter
EUFOR
08.2004 - 03.2007
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
Education
University of German language and literature
Filozofski fakultet Tuzla, Bosnia and HercegovinaTraining in aviation
01.2020
Secondary school ( Gymnasium )
Bosnia and Hercegovina, Mesa Selimovic01.2004
Primary school
01.1989
Skills
- Good communication skills gained through my long years of experience and working in hospitality and customer care services
- Good organisational and managerial skills gained through my experience as staff coordinator in the restaurant and the hotel I worked for I work well in a team, but I also have leadership skills
Languages
Bosnian
Bilingual or Proficient (C2)
Serbian
Bilingual or Proficient (C2)
Croatian
Bilingual or Proficient (C2)
German
Advanced (C1)
English
Advanced (C1)
Personal Information
- Date of Birth: 05/11/83
- Gender: female
- Nationality: Bosnian
- Place of birth: Bosnia and Herzegovina
Certification
AED- Automated External Defibrillator
Assisting customers with mobility impairments - A380 JC
Basic Aeronautics
Cybersecurity Awareness
Data Privacy Basics
Data Subject Access Request
Fatigue and Shift Work
Management of a Collapsed Casualty
Professional Image and Grooming
Protecting Credit Card Information
SEP A380
SEP B777
SEP GMT
SEP Security
Survival Techniques
Hospitality training
Service training for economy, business and first class
Service Training Alcohol and Wine
Service Training Food Safety and Hygiene
Timeline
Flight attendant
Emirates Airline
01.2012 - 02.2024
Receptionist and Sales Representative
Hotel Blanca Resort & Spa
10.2009 - 05.2011
Sales Associate
Massimo Dutti
05.2007 - 04.2009
Translator and Interpreter
EUFOR
08.2004 - 03.2007
German Language Tutor
Freelance
01.2004 - 12.2007
University of German language and literature
Training in aviation
Secondary school ( Gymnasium )
Primary school
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