EMAD AL-HINDI

Dubai,UAE

Summary

Skilled professional specializing in ER triage coordination, radiology scheduling, and outpatient clinic management. Proficient in TrakCare (HIS), medical insurance approvals, and revenue leakage prevention. Expertise in ILOE WPP and anti-money laundering (AML) regulations. Bilingual in Arabic and English with strong capabilities in Ameyo and MS Office.

Overview

years of professional experience

Certification

Work history

Customer Service Executive / Patient Administrator

Medcare Hospital Group

Dubai, UAE

2024.07 - 2026.03

Managed high-pressure front desk operations of emergency department, ensuring rapid patient registration and effective coordination with triage team during critical situations.
Facilitate scheduling and administrative workflow for radiology procedures (MRI, CT, UTZ).
Assist in managing pre-authorization processes to reduce patient delays and minimise insurance rejections.
Support teams in maintaining efficient operational standards within department.
Coordinated outpatient reception, ensuring efficient management of doctor schedules and minimising patient wait times through streamlined follow-up strategy.
Streamlined administrative tasks and ensured accurate patient data management through Trakcare to facilitate timely insurance approvals and improve overall care efficiency.
Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
Balanced multiple tasks simultaneously without compromising on quality of service.
Improved customer satisfaction by addressing and resolving complaints swiftly.
Assisted in training new staff to ensure consistency in service delivery.
Managed difficult situations for positive outcomes.
Resolved complaints with proactive problem-solving and analysis.

Telecommunication Assistant

Dubai Insurance Company

Dubai, UAE

2023.05 - 2024.06

Acted as a key point of contact for the ILOE and Workers Protection Program (WPP), providing clear guidance to clients on UAE insurance laws.
Conducted investigations into suspicious financial activities to ensure strict AML compliance.
Reviewed insurance claims for validity, educating clients on eligibility and documentation requirements to ensure a fair and transparent process.

Data Entry & Typing Specialist

Absher Business Man Services

Sharjah, UAE

2021.01 - 2023.04

Managed high-speed, accurate typing for Emirates ID, Medical, and Visa applications (Employment & Family).
Handled Labor and Immigration documentation, ensuring 100% compliance with government standards.

Education

Bachelor of Arts - Economics

Al Qasimia University