Emad Ghali
Dubai
Summary
A highly skilled, goal-oriented ocean freight expert with more than 19 years of successful experience in operations, logistics, budgets and management. Proven ability at controlling operational procedures coupled with a sense of decision-making and long-term strategic planning that represent the right gear to handle all challenges.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
27
27
years of professional experience
Work History
Operation & Process Excellence Manager OFR – Gulf Cluster
DHL Global Forwarding
Dubai
01.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Taskforce Leader – MEA Region
DHL Global Forwarding
08.2016 - 03.2021
- Ocean Freight Import Manager - Egypt
- Rate Manager – Egypt
- CIF Facilitator – Egypt
- EOS Champion – OFR/CDZ Egypt
- CW1 Trainer & Super user – Egypt
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Ocean Commercial Center Manager
DHL Global Forwarding
06.2015 - 08.2016
- Streamlined pricing processes for increased efficiency, reducing manual work and potential errors.
- Increased profitability by implementing strategic pricing initiatives and monitoring market trends.
- Negotiated contracts with suppliers/vendors for cost-effective procurement, reducing operational expenses.
Export Senior Ocean freight Executive
DHL Global Forwarding
01.2011 - 05.2015
- LOGIS Trainer / Super user
- NFE - SAP Trainer/ Super user
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Managed high workload with consistent record of achieving deadlines and production targets.
Export Operations Head
Royal Logistics (subsidiary of Amiral Group; APL/DP World-Sokhna port)
09.2003 - 11.2010
- Lead Sales Support, CS and Operations teams towards successful service delivery through proactive and professional communication.
- Handled all trouble-shooting, exception and escalation management for export activities.
- Provided necessary coaching to Export team members in order to ensure top performance.
- Cooperated with Trucking and Customs Clearance departments to achieve best-in-market haulage at Sokhna port.
- Opened new markets and sales leads for export haulage at Sokhna port.
Logistics Head
Middle east electronic subsidiary of THOMSON Group
03.2001 - 08.2003
- Set up the production plan with planning and production teams in accordance with export sailing schedules and customers PO requirements.
- Lead the Logistics team through process improvement to achieve better delivery time of cargo and documents.
- Negotiated better rates and credit terms with 3PL suppliers that resulted in an outstanding adjustment of the Logistics budget.
- Implemented new container safety measures and utilization software, which ensured best cargo delivery for customers.
Customer Service & Sales Support Executive
LOGIX Gulf Aviation
07.1998 - 01.2001
- Validate aircraft parts received from customer with original manufacturers’ CDs.
- Extensive search for different suppliers around the world to offer customer the best rate and fast service.
- Resolve discrepancies between suppliers and customers.
- Following up with suppliers on purchase orders’ on-time deliveries.
- 24/7 follow up for AOG situation.
Education
Higher Diploma of International Commercial Law -
Ain Shams University
Cairo, EG01.1999
License of Law - undefined
Ain Shams University
01.1997
Skills
Timeline
Taskforce Leader – MEA Region
DHL Global Forwarding
08.2016 - 03.2021
Ocean Commercial Center Manager
DHL Global Forwarding
06.2015 - 08.2016
Operation & Process Excellence Manager OFR – Gulf Cluster
DHL Global Forwarding
01.2011 - Current
Export Senior Ocean freight Executive
DHL Global Forwarding
01.2011 - 05.2015
Export Operations Head
Royal Logistics (subsidiary of Amiral Group; APL/DP World-Sokhna port)
09.2003 - 11.2010
Logistics Head
Middle east electronic subsidiary of THOMSON Group
03.2001 - 08.2003
Customer Service & Sales Support Executive
LOGIX Gulf Aviation
07.1998 - 01.2001
License of Law - undefined
Ain Shams University
Higher Diploma of International Commercial Law -
Ain Shams University
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