EMAD HEGAZY

Assist in overseeing restaurant operations and management to ensure efficient day-to-day activities and service delivery.
Support operations manager in implementing standard operating procedures to uphold quality and service standards.
Help coordinate various aspects of the restaurant, including staff scheduling, shift management, and table reservations.
Ensure operating equipment is well-maintained and of high quality.
Manage staff scheduling and supervise team assignments to promote smooth operations.
Provide coaching and feedback to enhance staff performance and contribute to their development.
Encourage teamwork and create a positive work environment to boost employee engagement and motivation.
Address customer concerns and resolve issues to maintain high standards of service and satisfaction.
Monitor customer feedback and reviews, taking actions to enhance the overall experience.
Cultivate customer loyalty and attract new patrons by delivering exceptional service and tailored experiences.

• Assist in coordinating reservations and special events.
• Facilitate communication of requirements to culinary team and staff members.
• Support management of floor staff ensuring optimal coverage in guest areas.
• Aid host staff during peak times with greeting and orientation of guests.
• Organise shift documentation including pre-shift reports, training topics, and floor plans.
• Ensure compliance with established service standards by all staff members.
• Monitor service skills of staff and assist in retraining to uphold quality standards.
• Record guest feedback and complaints to identify areas for service improvement.
• Maintain cleanliness of dining and work areas.
• Conduct morning briefings with staff to communicate updates and policies effectively.
• Report issues or grievances to outlet manager promptly.

• Supervising the floor during meal periods to ensure that all Capella standards and steps of service are met through all guests’ interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Work closely with the Restaurant Manager, in monthly beverage inventory.
• Ensure all daily and monthly reports are detailed and submitted in a timely matter.
• Assist the Restaurant Manager in planning and setting up special events.