EMAD WAHBA

• Managed Facilities operations for the company Projects under EDACOM Association management company for below. - Motor City ( Residential communities, commercials and main infrastructure) - Green Community DIP ( Residential communities, The market mall) - UPTOWN Midriff Community ( Residential and mall).

Responsibilities :

• Managing of Community services level of hard Service & Soft Services
• Managing and Lead Facilities Management team.
• Managing service providers and conduct meetings with them to drive overall site management to ensure compliance to contract scope of work.
• Conducts regular inspections/audits of community and drive proactive resolutions to ensure standards are maintained at all times.
• Ensuring that facilities meet government regulations and environmental, health and security standards
• Track building upkeep as well as anticipated long- and short-term improvements and maintenance.
• Coordinate with external Associations and Authorities if required including DEWA, Etisalat, civil defence and Dubai Municipality, SIRA, DLD, etc
• Ensuring compliance with all safety and regulatory requirements, including local building codes and Occupational Safety and Health Administration (OSHA) regulations.
• Managing Tender Process - RFP, Technical evaluations for bidder's proposals, coordinating with procurements and making recommendation of contract award.
• Negotiate, secure and monitor vendor contracts.
• Technical Review on alteration, full renovations or new fit-out of properties for community apartments, villas and retail shops.
• Work on increasing energy efficiency and cost-effectiveness.
• Manage emergencies at any/all times of incident and reporting same to respective authorities.
• Managing and investigate customer inquiries and hard complaints regarding to facility provided by the company and resolves problems in accordance with rules & regulations established by company and minimize issues escalated to Senior Management.
• Maintain good public relations and interacts with clients, customers, and co-workers in positive, respectful and professional manner at all times.
• Prepare yearly budget for community service fees and sharing it with finance management team and RERA auditing company for further discussion.
• Managing budgets and ensuring cost-effectiveness.
• Review and approve payments for all contractual service providers as per contract payment terms under Fixed/ Variable Contracts through reviewing actual work against contracts and LPO'S
• Drafting reports and making written recommendations to the management.
• Managing hand over process for the new projects.
• Detailed follow-up and coordination with project management and contractors on snagging issues for new/newly handed-over units
• Review develop takeover checklist
• Actively Managing the DLP (defect liability period).

• Following up on the service level provided for civil works,
• MEP, cleaning, waste removal, pest control, security, landscaping, BMS, water treatment for the lake, water features and swimming pools , HSE in order to ensure the facilities are maintained and serviced to specification
• To conduct planned and corrective maintenance programmes for all the facilities
• Reporting to Facilities Manager
• Responsible for achieving operations and maintenance of all services on site as well as sub-contractor services
• Detailed follow up and coordination with project management and contractor on snagging issues for handed over units to obtaining Owner satisfaction
• Meeting Owners and managing hand over process and defect liability period for the new buildings and villas
• Resident orientation, receiving from project management and ensure the deep cleaning and pest control have been done before the handing over to the Owner
• Managing day-to-day maintenance enquiries and investigating Resident's complaints
• Obtaining and documenting quotes
• Evaluating proposals for specification compliance and making recommendation of contract award
• Ensuring that customers' satisfaction through effective communication, relationship building, and regular site visits and follow up
• Ensuring that operations are in full compliance with quality standards
• Follow up the purchase and supplying procedures (PR,
• LPO, DN, invoice and payment)
• Preparing monthly reports, and annual facility inspection reports.

• Supervising and overseeing the direction of the project (or a package), ensuring that the client's specifications and requirements are met, reviewing progress and
• Liaising with quantity surveyors to monitor costs liaising with the client, other construction professionals and suppliers
• Coordinating and supervising construction workers
• Selecting tools and materials
• Making safety inspections and ensuring construction & site safety
• Checking and preparing site reports, designs and drawings
• Maintaining quality control procedures
• Finding ways to prevent problems and to solve any that crop up
• Assessing and minimising risk
• Writing reports and keeping on top of paperwork
• Helping to negotiating contracts and securing permits.