Eman Ahmad Abdo
Sharjah - United Arab Emirates
Summary
Experienced and dedicated Library Systems Officer with over 10 years of expertise in providing support and advice to all users of the library systems at the University of Sharjah, including students, faculty members, and staff. Skilled in troubleshooting technical issues, managing library resources, and training staff on system use and best practices. In addition to contributing to the selection and implementation of advanced systems technologies that can help and improve the library processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Library System Officer
University of Sharjah Libraries
Sharjah
04.2015 - Current
- Follow all relevant processes, standard operating procedures, and instructions accurately to ensure that job tasks are carried out in a controlled and consistent manner.
- Help implement and automate information management procedures, library procedures, and customize solutions for the department when needed by researching and using best practice methodologies and UOS bylaws to meet the users’ needs.
- Install, configure, upgrade, troubleshoot, and maintain computer software/hardware, as well as ensure compliance with license agreements and copyright legislation when using licensed software.
- Support departmental staff and administration by identifying, evaluating, selecting supporting and maintaining systems solutions to ensure the availability and usability of the software solutions.
- Help monitor new systems and modules by conducting system analysis, designing, developing, implementing, and testing them to ensure they meet the users’ requirements.
- Coordinate and communicate effectively with external E-resources providers and Publishers in order to conduct training sessions on various library resources for University’s community and provide assistance when needed.
- Provide technical support and assistance to The Library’s team, and help other users understand the system by proving immediate assistance and/or developing manuals and user guides using UOS documentation guidelines.
- Oversee all library computers, devices, systems, networks, and E-resources accessibility and perform continuous checkups to ensure that all library systems are operating effectively and report any matters of concern to the line manager to contact the vendor to address these issues.
- Manage and update the library’s page on the university's website, ensuring that it reflects current resources and services.
- Help improve Library Content Management System resources, and handle any software/system upgrades and updates to ensure that they are functional and up to date, as well as provide users with the best services possible by enhancing the system’s performance.
- Participate in related projects and enhancements that help support and improve the department and the University in general, and be an active member of the project team, ensuring that all assigned tasks are completed accurately and on time.
- Complete any other job-related tasks as assigned by the line manager within the expected time limit.
IT Helpdesk Supporter
University of Sharjah Information Technology Center
Sharjah
09.2014 - 12.2014
- Receive, log and manage calls from internal staff via IT help desk telephone and email.
- Log all calls in the Service Desk Call Logging system (SCSM) and keep track of any updates required.
- Take ownership of user problem to follow up the status of problems on behalf of the user and communicate progress in a timely manner.
Trainee (Summer Internship)
Beta IT Company
Dubai
06.2014 - 07.2014
- Learnt how to design local or wide area networks according to the customer requirements.
- Familiar with switches and router configuration.
Education
Master of Science - Engineering Management
University of Sharjah - College of Engineering
United Arab Emirates06.2019
Cisco Certified Network Associate Program - IT Network Security
American University of Sharjah
United Arab Emirates06.2015
Bachelor of Science - Computer Engineering
University of Sharjah - College of Engineering
United Arab Emirates01.2015
Skills
- Analytical problem-solving abilities
- Customer orientation (internal/external)
- Proactive worker, as a member of a team or in isolation
- Open and flexible to changing working practices, and procedures
- Resources management and optimization
Technical skills
- Expert user of Microsoft Office applications (Word, Excel, PowerPoint, and Access)
- Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
- Well-versed in installing Windows, software, applications, antivirus, and patches
- Managed and configured Integrated Library Systems (ILS) such as Sierra
- Demonstrated ability to read and understand technical manuals and schematics
- Committed to learn and relate technical concepts promptly
Languages
- Arabic, Mother language
- English, Fluent
Activities
IEEE Member and Events Organizer, UOS IEEE Student Branch, 09/01/11, 09/30/13, Promoting for the benefits of IEEE membership to fellow students. Responsible for the overall management of organized events.
Certification
- ICDL Cyber Security Program - Certificate of Completion- Year 2023
References
Available upon request.
Timeline
Senior Library System Officer
University of Sharjah Libraries
04.2015 - Current
IT Helpdesk Supporter
University of Sharjah Information Technology Center
09.2014 - 12.2014
Trainee (Summer Internship)
Beta IT Company
06.2014 - 07.2014
Master of Science - Engineering Management
University of Sharjah - College of Engineering
Cisco Certified Network Associate Program - IT Network Security
American University of Sharjah
Bachelor of Science - Computer Engineering
University of Sharjah - College of Engineering
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