Eman Ahmed
DUBAI,UAE
Summary
Hard-working Team Leader with 1 year of experience in banking environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
JBP COMMERCIAL BROKERS L.L.C
DUBAI, UAE
02.2022 - 02.2023
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
- Promoted professionalism and effective communication among staff to develop productive relationships.
- Reduced personnel injuries through encouraging safe behaviors in workplace.
- Mentored and equipped employees with product knowledge to improve service delivery and sales.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 100% .
- Led shifts and motivated team to drive sales.
- Set and monitored weekly targets for operational team to increase product sales and revenue.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Assessed feedback to maximise customer satisfaction and loyalty.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Undertook regular performance reviews to identify areas for improvement.
- Managed accurate and timely delivery of dispatch orders to customers.
Senior Sales Executive
EIB-EMIRATES ISLAMIC BANK
DUBAI, UAE
08.2017 - 01.2022
- Directed corporate training, coaching and upskilling of new employees, improving team revenue potential.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
- Managed digital marketing initiatives to reflect customer and industry data.
- Implemented proven networking methods to build strong working relationships with clients and peers.
- Analysed critical market trends to devise marketing and sales methods, targeting department shortfalls.
- Protected customer retention rates by identifying top-priority accounts and at-risk clients and implementing appropriate action.
- Increased revenue through upselling and consistent contract renewals.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Identified prospect needs and offered appropriate products and services.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Employed proactive problem-solving to handle objections with professionalism.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Met targets for outbound calling to support marketing and awareness campaigns.
- Maintained close and regular contact with assigned clients to nurture long-term relationships.
Senior Sales Executive
ADIB- ABU DHABI ISLAMIC BANK
DUABI, UAE
01.2014 - 06.2017
- Directed corporate training, coaching and upskilling of new employees, improving team revenue potential.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
- Managed digital marketing initiatives to reflect customer and industry data.
- Implemented proven networking methods to build strong working relationships with clients and peers.
- Employed proactive problem-solving to handle objections with professionalism.
- Generated leads through cold calling, industry networking and social media to reach monthly targets.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Delivered initial telephone consultations with warm leads, applying different sales strategies to overcome objections.
- Met targets for outbound calling to support marketing and awareness campaigns.
- Negotiated and closed sales to secure profitable deals and contracts.
- Nurtured leads through sales pipeline within target timeframes.
- Followed-up on prospective business opportunities and new clients to retain and expand client base.
Sales Officer
CBI- COMMERCIAL BANK INTERNATIONAL
Dubai, UAE
01.2009 - 02.2012
- Performed sales visits to take strategic action on new business leads.
- Recruited and trained new employees to build talented sales team.
- Supported formal bidding processes by generating proposal documents.
- Assessed cost-effective alternatives to existing processes to help reduce spending in line with targets.
- Reviewed sales activities and identified root causes of under-performance to drive measurable improvements.
- Conducted needs analysis of prospective consumers to create tailored sales strategy.
- Collaborated with marketing teams to implement strategies to boost brand presence and reach new customers.
- Analysed consumer trends using influence to influence expansion activities and meet current market demand.
- Tracked sales and order information by navigating internal computer system.
- Increased customer purchases by implementing improvement strategies based on performance analysis.
Sales Executive
H.M.C
Dubai, UAE
06.2003 - 08.2008
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Analysed industry and competitor trends to enhance sales strategy.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Generated new leads and opportunities to maximise revenue.
- Managed client relationships from early stages of sales process through to post-sales
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
Education
Bachelor of Arts - art
university of Helwan
Cairo 09.1996 - 06.2000
Skills
- Territory management
- Key Performance Indicator (KPI) management
- Superior communication skills
- Lead development
- Service promotions
- Customer service
- Customer relations
- Employee retention strategies
- Team supervision
- High performance reward schemes
- Customer relationship management
- Team development strategies
- Cost-effective budget control
- Employee performance reviews
- Client support
- Meeting management
Languages
English
Fluent
Arabic
Fluent
Timeline
Team Leader
JBP COMMERCIAL BROKERS L.L.C
02.2022 - 02.2023
Senior Sales Executive
EIB-EMIRATES ISLAMIC BANK
08.2017 - 01.2022
Senior Sales Executive
ADIB- ABU DHABI ISLAMIC BANK
01.2014 - 06.2017
Sales Officer
CBI- COMMERCIAL BANK INTERNATIONAL
01.2009 - 02.2012
Sales Executive
H.M.C
06.2003 - 08.2008
Bachelor of Arts - art
university of Helwan
09.1996 - 06.2000
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