Eman Ali

• Initiator of the Case Management Department at Healthpoint, using Care Coordination Model with unique outpatient CM model exclusive in UAE healthcare system.
• Structured standardized case management processes to comply with regulatory standards and serves smooth patient journey, including developed admission and discharge planning strategies to encourage patient engagement and retention.
• Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
• Devised and implemented process and workflows with cost-control plans to enhance hospital operations.
• Served as corporate resource for compliance and data audits to facilitate quality process and appeals.
• Collaborated with multidisciplinary teams to facilitate client care and reduce fragmentations and barriers of patient access to care.
• Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.

• Lead Discharge Planning Team across all AMANA assets, Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and plan of care.
• Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
• Coordinated individual rehabilitative referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Verified legibility of patient clinical notes and updates prior to review by primary physicians.
• Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
• Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.

• Played role as senior case manager who is in-charge of CM department data, Led projects and analyzed data to identify opportunities for improvement.
• Delivered daily, weekly and monthly data analysis including JAWDA KPI’s reports.
• Performing daily tasks and assignments of IP case manager rotating between different units.

• Assigned as the first member within case management Joined HOSPITAL INCIDENT COMAND SYSTEM to re-open Mafraq Hospital, played a major role in managing the influx of daily patient admissions from 3 different hospital locations (SKMC, Mafraq & Rahba). Lead the admission/discharge team to facilitate the discharge of patients from Inpatient according to their clinical condition to multiple destination including; (Quarantine facility, Field Hospital, Hotel, and Home), in order to create vacant hospital beds to accommodate more sick patients.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.

• ED gate keeper in terms of identifying patients’ eligibility for admission/ transfer to private facilities according to services and financial eligibility. The Role includes advocacy & education, facilitation, transition & financial management, outcomes & psychosocial management of patient, to promote quality, safe and timely transition of patient care through the healthcare system.
• Coordinating patient care with multidisciplinary team in the provision of quality patient care.
• Educated patients and caregivers on healthcare protocols and processes.

Rotating in different pods including Trauma Room, Critical Care, Minor Care Unit & Pediatric ED. Assigned to direct patient care, in charge of at least 15 patient rooms, managing patient cases and assuring patient is provided holistic care in terms of physician assessment, procedures and medication, transition of care admission/transfer/ discharge all within safe environment and fair treatment to all staff members.