Reading,Poetry, Acting, Photography,
Eman Almadhoon
Customer Service, Sales, Marketing
Manama
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Customer Care Representative
Procco Financial and Services
Manama
09.2019 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Sought ways to improve processes and services provided.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with cross-functional teams to identify and address customer needs and enhance sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Private English Language Tutor
Kafa'at Educational Center
Manama
09.2018 - 08.2019
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Mentored and coached students with focus on developing independence and self-confidence.
- Developed methods to motivate and engage students in learning.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
Private Home Tutor
Self Employed
Manama
02.2017 - 05.2018
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor's - English Literature And Language Studies
Arab Open University
Manama, Bahrain 01.2015 - 05.2020
High School Diploma -
Al Ahad Al Zaher
Bahrain 09.2010 - 04.2013
Skills
Sales expertise
Accomplishments
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Trained 20+ customer care representatives.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned high marks for customer.
Interests
Timeline
Customer Care Representative
Procco Financial and Services
09.2019 - Current
Private English Language Tutor
Kafa'at Educational Center
09.2018 - 08.2019
Private Home Tutor
Self Employed
02.2017 - 05.2018
Bachelor's - English Literature And Language Studies
Arab Open University
01.2015 - 05.2020
High School Diploma -
Al Ahad Al Zaher
09.2010 - 04.2013
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