Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Eman Alramadan

Eman Alramadan

Abu Dhabi - ALRUWAIS,United Arab Emirates

Summary

Dispatcher with 5 years of experience coordinating emergency response to meet organisational targets. Strengths in resource management, telephone questioning and emotional support. Exceptional communicator synthesises information clearly and quickly to support informed planning. Quick-thinking - Secretarial and direct dealing with the public with proven skills in prioritisation, planning and stress management. Tolerates uncertainty and lack of complete information whilst coordinating personnel and resources. Emotionally-resilient individual capable of producing highly accurate digital reports. Observes confidentiality whilst processing large amounts of information under high-stress circumstances. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work history

Reception

Dar Al Shifa Hospital
Hama, Syria
01.2011 - 07.2012
  • Recorded and relayed accurate information about emergency situations.
  • Identified operating system problems and notified repair services.
  • Prioritised emergencies using established protocol.
  • Advised emergency callers on action to minimise further risk.
  • Helped to resolve reports of service problems.
  • Processed information quickly in time-critical situations.
  • Received telephone inquiries, answering questions with up-to-date information.
  • Stayed calm when coordinating response to emergencies.
  • Made connections for outgoing calls to facilitate prompt communications.
  • Supported and advised distressed emergency callers to facilitate safe decision-making.
  • Adhered to healthcare quality standards and organisational policies when handling emergency calls.
  • Asked clear and relevant questions to extract critical information quickly.
  • Forwarded messages to relevant personnel to prevent information getting lost.
  • Redirected callers for smooth and prompt transfers.
  • Logged emergency call information on electronic system for accurate reporting.
  • Connected, held and transferred telephone calls by operating switchboards and consoles.
  • Planned and directed medical dispatch to achieve fastest response times.
  • Communicated instructions in multidisciplinary teams to provide emergency care and assistance.
  • Dispatched nearest available emergency response unit to provide prompt assistance in emergencies.
  • Coordinated personnel to deliver reliable and comprehensive emergency support.

Secretarial

Computer institute
Hama, Syria
02.2009 - 02.2010
  • Documented staff entitlements and expenditures, matching information against allowances.
  • Transcribed correspondence and documents into correct formats used by office team.
  • Researched topics to compile summary or exhaustive data for different uses.
  • Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
  • Organised and maintained filing system for easy staff access.
  • Input new data and crafted correspondence with strong skills in number pad use and [Number] WPM typing.
  • Maintained updated spreadsheets with metrics for tracking and reporting.
  • Operated multi-line phone systems, handling high volume of calls daily.
  • Created and maintained updated CRM records to track office communications.
  • Scanned and uploaded documents into digital filing system.
  • Handled basic clerical needs to help staff focus on more pressing matters.
  • Completed data entry projects, verified accuracy and assigned classifications to information.
  • Accepted dictation from staff and created professional documents from provided information.
  • Proofread, formatted and corrected correspondence for office staff.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Processed incoming and outgoing parcels and correspondence for staff.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.
  • Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
  • Conformed letters, emails and forms to office standards and corrected colleagues' work.
  • Maximised team productivity by maintaining adequate levels of office supplies.

Education

High School Diploma - Literary specialization

Manaseer Secondary School for Girls
Al Ain area

Skills

  • Sensory evaluation
  • New Product Introduction (NPI)
  • Food Hygiene
  • Food safety and hygiene
  • Good Manufacturing Practices (GMP) compliance
  • Product performance analysis
  • Ingredient administration
  • Dairy processing
  • Cheese production
  • Bulk food packaging
  • Dairy production management
  • Raw material grading
  • Method evaluation
  • Recipe design
  • Manual handling
  • Food waste disposal
  • Quality Assurance
  • Dairy product inspections
  • Cheese curdling
  • Fermentation
  • Recipe maintenance
  • Mould growth

Languages

Arabic
Native

Timeline

Reception

Dar Al Shifa Hospital
01.2011 - 07.2012

Secretarial

Computer institute
02.2009 - 02.2010

High School Diploma - Literary specialization

Manaseer Secondary School for Girls
Eman Alramadan