Eman Al Shaikh
Sharjah,UAE
Summary
A highly skilled professional with expertise in positive communication and team leadership, adept at fostering strong relationships and ensuring effective collaboration. Demonstrates exceptional problem-solving abilities and a commitment to employee development, enhancing performance through targeted training. Proven track record in managing deadlines efficiently while maintaining high-quality results. Adaptable and flexible in handling diverse tasks, with technical proficiency in Microsoft Word, PowerPoint, and Excel, coupled with a dedication to delivering outstanding customer service.
Overview
13
13
years of professional experience
Work History
Trade Finance Services Supervisor
International Development Bank
Dubai, UAE
08.2024 - Current
- Coordinate with the Trade Finance Services Department on commercial transactions related to documentary credits and collections.
- Receive and verify Swift messages for trade finance transactions, ensuring the accuracy of financial details and related documents.
- Audit documents associated with trade finance transactions, ensuring compliance with international financial and banking standards.
- Execute approved transactions within prescribed timeframes, ensuring all compliance requirements are met.
- Process technical and financial documents related to foreign trade transactions accurately.
- Monitor the performance of new department employees and provide necessary training.
- Collaborate with internal departments, including operations, to handle amendments, cancellations, and modifications of transactions.
- Ensure adherence to the bank’s regulations and international trade standards.
- Manage daily trade finance operations to ensure a smooth workflow.
- Prepare reports related to trade finance transactions and ensure accuracy in documentation.
- Perform other duties as assigned by direct management.
- Coordinate with branch employees to ensure the accuracy of transactions.
- Communicate with the operations department on amendments and modifications to transactions.
- Communicate with other banks regarding trade finance transactions.
- Work directly with customers to facilitate the smooth processing of documentary credits and collections.
- High attention to detail and accuracy required due to the complexity of trade finance transactions.
- Strong compliance management with international trade standards and banking regulations.
- Effective problem-solving skills needed to handle complex financial transactions and operational.
Trade Finance Senior Officer
Banque Banorient France
Dubai, UAE
04.2023 - 07.2024
- Process transactions for issuing of guarantees, amendment, cancellation, lodgment of claims and payments within the limit as per the credit policy.
- Handle Swifts/Telexes of transactions relating to bank guarantees.
- Accurately process ordinary transactions relating to advising, amendment and cancellation of Import and Export Letters of Credit and ensure work accomplishment in strict compliance with the Bank's policies and procedures.
- Input transactions for advising, confirmation, amendment and cancellation of Import and Export Letters of Credit on a timely basis.
- Settle value of documents, sight, in same value dates ensuring full funding coverage with FX, Treasury and Credit Departments to avoid loss due to delay of payment interest.
- Deal with client on routing operational issues for advising of Import and Export Letters of Credit and handling of documents. Dispatch export letters of credit and related documents to clients and Banks.
- Review instructions received for workability and liaise with customers regarding requirements if unclear.
- Handle documents on Collection (inward / Outward)
- Process/Authorize Payments under Export/Import Collection
- Process/Authorize Acceptance or Deferred payment under Usance
- Prepare documentation for dispatch by mail and courier Maintain department archive register
- Investigate and respond to any enquiries received (internal/external)
- Complied with established internal controls and policies.
Senior Trade Finance Executive
The National Bank of Ras Al Khaimah
03.2019 - 03.2023
- Check and implement trade finance transactions , ensuring all activities are completed within timescales and with high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures
- Managed over 30 transactions of issuance/ amendment processing and initiating Guarantees Letter to customer
- Verify and authorize outward remittances and ensure all remittance requests are processed and reconciled by end of day
- Process import and export documents under L/C, check and process guarantees to be issued and authorize Trade finance swift messages
- Liaise with Trade Finance customers and resolve queries / problems or seek clarifications
- Assist to identify and provide solutions on potential risks areas and implement proposed solutions
- Ensuring report meets service standards as per Service Level
- Agreements or cut-off times mentioned in operating procedures
- Identify and initiate improvements to work, customer service, quality, work processes and organizational matters in order to contribute to business efficiency goals
- Collate information, produce and submit reports to management to ensure accuracy and timely delivery of information to management as required
- Issuing Domestic and International Bank Guarantees for corporate clients, as well as Standby Letters of Credit
- Instructing back office teams to process issuance, renewal, cancellation, and amended guarantees
- Checking accuracy of issuance fees and commissions, reconciling guarantee commission calculations and adjusting errors
- Chasing overdue fees and commissions within agreed time lines
- Responding to client queries whilst demonstrating high level of client service at all times
- Maintained responsibility of credit control to achieve debtor day targets.
- Applied advanced Excel skills to efficiently analysis large data sets.
Central Operations Advisor
The National Bank of Ras Al Khaimah
08.2015 - 02.2019
- Carry out all central operational tasks, ensuring all activities are completed within timescales and with high degree of accuracy and process over 20 transactions daily
- Archive all appropriate files and documents manually or electronically as instructed
- Ensure periodic control checks are done and any discrepancy found to be highlighted
- Ensure all day to day activities are in compliance with Anti-Money laundering and other regulatory requirements laid down internally and by Central Bank
- Identify and recommend improvements to existing procedure and processes, suggest changes for improving controls and reducing cost without compromising on service quality
- Be proactive in wide range of customer enquirers and issues, resolving these or escalate as appropriate
- Provide support to other team members as required
- Verified documents and associated records to catch and resolve discrepancies.
- Maintained office files in both electronic and hard copies.
- Verified data accuracy and validity through regular audits.
- Performed inputting required information by maintaining zero errors.
- Organized, sorted and verified input data against original documents.
- Managed documents within company databases, keeping accurate records of critical information.
- Trained junior staff on touch typing techniques to maintain quick completion times on projects.
Administrative Assistant
Dnata Travel Centre-Gulf Ventures
11.2014 - 04.2015
- Effectively communicates via phone and email, supporting managers and employees with administrative tasks, and handling confidential, time-sensitive material.
- Resolves administrative issues by preparing reports, analysing data, and identifying solutions.
- Provides excellent customer service, professionally handling inquiries, and managing incoming and outgoing calls in a busy office.
- Maintains organized office files (both electronic and hard copy), ensuring accuracy and resolving document discrepancies.
Accountant
TAG
07.2012 - 09.2012
- Reviewing and auditing firms' files
- Applying Cash flows Statements
- Analyzing Financial Statements
- Applying Journal entries
Education
Bachelor of Business Administration - Business Administration, Accounting
American University of Sharjah, UAE
SHARJAHSkills
- Positive Communication & Team Leadership: Skilled in fostering positive relationships and leading teams effectively, ensuring clear communication and collaboration
- Problem-Solving & Employee Development: Strong ability to analyse problems, identify solutions, and provide training to enhance employee performance
- Deadline Management & Efficiency: Capable of working under pressure to meet tight deadlines while maintaining high-quality results
- Adaptability & Task Flexibility: Demonstrates flexibility to handle various tasks and adapt to changing demands in workplace
- Technical Proficiency & Customer Service: Proficient in Microsoft Word, PowerPoint, and Excel, with focus on delivering exceptional customer service
Languages
English
Advanced (C1)
Arabic
Proficient (C2)
Personal Information
Timeline
Trade Finance Services Supervisor
International Development Bank
08.2024 - Current
Trade Finance Senior Officer
Banque Banorient France
04.2023 - 07.2024
Senior Trade Finance Executive
The National Bank of Ras Al Khaimah
03.2019 - 03.2023
Central Operations Advisor
The National Bank of Ras Al Khaimah
08.2015 - 02.2019
Administrative Assistant
Dnata Travel Centre-Gulf Ventures
11.2014 - 04.2015
Accountant
TAG
07.2012 - 09.2012
Bachelor of Business Administration - Business Administration, Accounting
American University of Sharjah, UAE
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