EMAN ELAMAWY
ABU DHABI,UNITED ARAB EMIRATES
Summary
Experienced with a demonstrated history of working in the Leisure, Travel & Tourism Industry. Skilled in Airline Ticketing and Tours Packages, Hotel Bookings. Seeking a long term opportunity to expand my horizons by gaining experience by working with others as well. With over several years of experience in the field of Travel & Tourism Industry, Hospitality Airlines (Airlines Tickets, Tour Packages and Hotel Reservations & GDS's (Amadeus). I am Providing best services to customers and creating good relationships with them and fulfil their all Travel requirements as per their needs and budget.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Travel Consultant
HBB Travel & Tourism
Abu Dhabi, United Arab Emirates
11.2022 - Current
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Accommodated client requests for customisations or modifications as best as possible.
- Apart from GDS, using travel agency portals to explore customers purchasing options, offering clear comparisons and securing best-possible deals such as Akbar, Air Arabia, Air Blue, Flynas, Fly Dubai, Badr Airways and Others.
- Utilised Global Distribution System (Amadeus) for Ticketing & Hotels to issue, reissue, revalidation, refunds.
- Informed clients about cancellation policy and associated penalties.
- Handled large volumes of email enquiries daily, exceeding agency averages.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Experience in apply visit visa system such as UAE, KSA, TURKEY, KUWAIT.
- Ability to coordinate with embassies in order to make appointments and fulfil required documents and files for clients.
Travel Agency Manager
YANBU TOURISM
CAIRO, EGYPT
08.2018 - 10.2022
- Coordinated familiarisation trips for in-house consultants to improve product and destination knowledge.
- Established work plans and objectives for boosting agency bookings and revenue.
- Organised incentives, bonus schemes and competitions to motivate staff to meet sales targets.
- Sold travel products and tour packages online and offline to potential clients.
- Led travel consultants in managing highly successful programs, consistently meeting agency sales targets.
- Researched and developed cost-effective travel itineraries, exceeding customer expectations.
- Trained travel consultants to use booking systems, decreasing reservation time.
- Maintained excellent customer satisfaction by updating clients on holiday bookings, changes and latest offers.
- Utilised Global Distribution System (Amadeus) for Ticketing &Hotels to issue, reissue, revalidation, refunds.
Senior Travel Consultant
Ancient Treasure Company
CAIRO, EGYPT
03.2017 - 07.2018
- Ensured profitability, verifying quote accuracy before issuance to client.
- Enabled efficient client correspondence by maintaining accurate records in CRM.
- Facilitated smooth running of travels, providing relevant information, brochures and publications to clients.
- Used GDS (Amadeus) to plan and sell airline tickets, accommodations and other travel services according to client needs.
- Supported continuous improvement, collecting feedback from clients, agents and ground handlers to inform future processes.
- Advised customers on visas and travel safety.
Travel Agent
Liberty Tour
CAIRO, EGYPT
02.2016 - 02.2017
- Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Used GDS (Amadeus) to plan and sell airline tickets, accommodations and other travel services according to client needs.
Education
Psychology - Psychology
Faculty of Arts,Kafr El-Sheikh
Kafr El-Sheikh 01.2020 -
BACHLOR OF ARTS - Psychology
Faculty of Arts
TANTA 09.2014 - 07.2017
Diploma of Higher Education - Psycholog
Faculty of Arts
TANTA 10.2018 - 08.2019
Skills
- Travel itinerary management
- Travel safety compliance
- Luxury travel arrangements
- Global travel regulations
- VISA application assistance
- Booking administration
- Amadeus GDS
- Global Distribution System knowledge
- Business Administration and Public Relationship
Languages
Arabic
Native
English
Upper intermediate
French
Beginner
Marketing, Music, Drawing, Swimming
I do marketing for Aviation, Trips and Tours.
Mostly listen English and Arab music.
Mostly drawing Nature
I love to go for swimming
Timeline
Travel Consultant
HBB Travel & Tourism
11.2022 - Current
Psychology - Psychology
Faculty of Arts,Kafr El-Sheikh
01.2020 -
Diploma of Higher Education - Psycholog
Faculty of Arts
10.2018 - 08.2019
Travel Agency Manager
YANBU TOURISM
08.2018 - 10.2022
Senior Travel Consultant
Ancient Treasure Company
03.2017 - 07.2018
Travel Agent
Liberty Tour
02.2016 - 02.2017
BACHLOR OF ARTS - Psychology
Faculty of Arts
09.2014 - 07.2017
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