Eman Elwadi
Dubai,Dubai
Summary
Experienced professional with a strong background in customer service, banking operations, and travel management. Skilled in communication, problem-solving, and maintaining high standards of accuracy and efficiency. Proven ability to handle high-pressure situations and deliver exceptional service. Eager to leverage diverse skills to contribute to the success of a dynamic organization in the events and tourism sector.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staff Travel Agent
EMIRATES
12.2010 - 06.2011
- Issued staff airline tickets with precision and efficiency.
- Managed high-volume call handling with professionalism and care.
- Delivered exceptional customer service consistently
Demonstrated ability to handle high-pressure situations. - Developed strong problem-solving and communication skills.
- Maintained attention to detail in all tasks.
Assistant Internal Auditor
DEPARTMENT OF HEALTH DUBAI
02.2007 - 07.2007
- Indoor, Outdoor visits, handling inquiries.
- Reviewed department records and statements carefully.
- Checked if internal policies and regulations were being followed.
- Found ways to improve processes and suggested changes.
- Wrote audit reports for management.
- Worked with different departments to ensure accurate reporting.
- Used analytical skills to find irregularities.
- Helped with internal control checks.
Senior Operation Staff
National Bank of Dubai
05.2002 - 08.2006
- Handling financial operations of bank clients, customer service, handling calls, dealing with local and foreign transfers.
- Managed daily banking operations smoothly.
- Ensured all transactions were accurate and efficient.
- Handled customer inquiries and resolved issues.
- Supervised and trained junior staff.
- Monitored and maintained compliance with banking regulations.
- Assisted in improving banking processes and procedures.
- Prepared reports and documentation for management.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
THE CTH DIPLOMA IN TRAVEL AND TOURISM MANAGEMENT - Tourism And Travel Management
SKYLINE UNIVERSITY COLLEGE
Sharjah12.2020
Professional Diploma in Events Management - Event Management And Marketing
EMDI - DUBAI
Dubai07.2019
Skills
- Excellent communication and listening skills
- Ability to handle customer inquiries and complaints
- Strong problem-solving abilities
- Patience and empathy in dealing with customers
- Effective time management and multitasking
- Attention to detail and accuracy
- Knowledge of banking operations and procedures
- Ability to handle financial transactions
- Strong organizational skills
- Familiarity with banking regulations and compliance
- Ability to manage high-volume calls
- Strong customer service skills
- Knowledge of travel industry standards and practices
Languages
ARABIC (WRITING, SPEAKING, READING)
ENGLISH (WRITING, SPEAKING, READING)
Certification
- Marketing Content Creation workshop.
- specialist in organizing creative events and etiquette.
- event planning project workshop.
- Executive Secretary course.
Timeline
Staff Travel Agent
EMIRATES
12.2010 - 06.2011
Assistant Internal Auditor
DEPARTMENT OF HEALTH DUBAI
02.2007 - 07.2007
Senior Operation Staff
National Bank of Dubai
05.2002 - 08.2006
THE CTH DIPLOMA IN TRAVEL AND TOURISM MANAGEMENT - Tourism And Travel Management
SKYLINE UNIVERSITY COLLEGE
Professional Diploma in Events Management - Event Management And Marketing
EMDI - DUBAI
- Marketing Content Creation workshop.
- specialist in organizing creative events and etiquette.
- event planning project workshop.
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