Eman Eman
Derby,United Arab Emirates
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work history
2021.03 - 2021.06
- Maintaining a positive, empathetic, and professional attitude toward customers at alltimes
- Responding promptly to customer inquiries
- Communicating with customers throughvarious channels
- Acknowledging and resolving customercomplaints
- Knowing our products inside and outso that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, andcomplaints
- Communicating and coordinating with colleague
- Colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
Abraj Al Wadi Contracting
2021.10 - 2021.02
- 2023
- Conduct staff performance reviews, assess
- Needs, cost/benefit analysis and other operational
- Strategy assessments
- Establish a high standard for productivity, quality
- Customer service as well as define user guidelines Develop company systems for customer
- Interaction and voice response and control the implementation process
- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures
- Aid human resources department in recruitment
- Process by interviewing potential hires and
- Outlining clear job expectations
- Customer Service
NMC- Hospital
2019.03 - 2021.02
- Greets patients and guests in Reception counter and assists them according to the needs i.e
- Refer or accompany to service area as requested
- Supervises receptionists in the outpatient areas including Emergency Room Receptionists
- Prepares duty roster of receptionists and distributes work assignments appropriately
- Assists receptionists in their needs to avoid
- Leaving the Reception Counter or providing a reliever to man the counter
- Checks daily cash transactions in Receptions as to documentation and cash balance
- Conducts daily rounds to ensure all reception areas are working smoothly and properly
- Reports or refer to the P
- C
- Director any problem or issues requiring immediate assistance or answer to queries of his concern
- Coordinates with Social worker and Patient officer for patient - related problems
- Skills
- Collection Representative
- Customer Inquiries
- Customer Service
- Customer Support
- Human Resources
- Problem Resolution
- Interviewing
- Recruitment
- Customer Interaction
- Customer Service Oriented
- Customer Support
- Collection
- Documentation
- Outpatient
- Quality Assurance
Education
Beclouds of Commerce - Global Marketing company
Louis
Additional Information
- Collection Representative
Timeline
Abraj Al Wadi Contracting
2021.10 - 2021.02
2021.03 - 2021.06
NMC- Hospital
2019.03 - 2021.02
Beclouds of Commerce - Global Marketing company
Louis