Eman Hassan Mohamed Ali
Abu Dhabi
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
HR Generalist
Information Systems & Computer Centre (ISCC) - Ministry of Military Production
03.2016 - 12.2023
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Oversaw and managed hiring process and assisted human resources.
- Developed and coordinated employee training programs to improve productivity and performance.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Created and delivered HR training sessions to staff, managers and executives.
Call Center Representative
Bank Emirates NBD
01.2015 - 01.2016
- Collected customer information and input data into the Bank system and ensuring confidentiality at all times.
- Assisted customers with taking out different types of loans and credit facilities.
- Processed transfers, check cashing, deposits, withdrawals, etc..
- Encouraging customers to sign up for the Bank credit/debit cards.
- Developing and maintaining a positive client relationship.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Kidzania Cairo
01.2013 - 11.2014
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Faculty of commerce, Accounting Dept. -
Faculty of Commerce
University Of CairoEducation For Employment (EFE Foundation)
Skills
- Complaint resolution
- Call Management
- Paperwork Processing
- Employment law compliance
- Recruitment and selection
- Workforce Planning
- Employee Retention
- Employment law
- Employee Onboarding
Languages
Arabic (Native)
English (Fluent)
French (Full Professional)
Roles And Responsibilities
- Reviewed and screened applicant resumes to identify qualified candidates
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
- Collaborated with managers to identify and address employee relations issues
Personal Information
- Date of Birth: 12/17/1990
- Marital Status: Single
Customer Service Responsibilities
- Collected customers information to input data into the Bank system and ensured confidentiality at all times
- Assisted customers with taking out different types of loans and credit facilities
- Processing transfers, check cashing, deposits, withdrawals, etc
- Encouraged customers to sign up for the Bank credit/debit cards
- Developing and maintaining a positive client relationship
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Investigated and resolved customer inquiries and complaints quickly
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Handled customer inquiries and suggestions courteously and professionally
Hobbies and Interests
Swimming, Traveling and Reading
Training
Kidzania Training, Kidzania TOT course, Understanding the Role of the Trainer in the organization, Understanding Learner Motivations, Training Analysis Methods, Training Preparation and Effective Learning Methods, Communication and Feedback for Trainers, Evaluation, Assessment, and ensuring equality for Learners
Volunteer Experience
Volunteer in a charity team at an Orphanage
Timeline
HR Generalist
Information Systems & Computer Centre (ISCC) - Ministry of Military Production
03.2016 - 12.2023
Call Center Representative
Bank Emirates NBD
01.2015 - 01.2016
Customer Service Representative
Kidzania Cairo
01.2013 - 11.2014
Faculty of commerce, Accounting Dept. -
Faculty of Commerce
Education For Employment (EFE Foundation)
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