Eman nur
Abu,Shukhbot
Summary
to accept a position that utilizes my customer service skills, and offers opportunities to advance while working in a friendly and co-operative team environment
Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Secretary
cocoa sweet company
kuwait, qurain
2023.06 - 2024.05
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Created a systematic filing system, ease of document retrieval was achieved.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
Receptionist
amal brazilian company
kuwait, sabah al salem
2020.09 - 2022.09
- Maintained accurate logs of visitor entries for security purposes.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Security assistant
autism center
kuwait, Jabriya
2019.01 - 2019.07
- Provided high-level security to visitors, staff and assets by patrolling the premises.
- Organised training sessions for new recruits imparting key knowledge about company's security procedures.
- Assisted in the execution of emergency response plans with diligence and precision.
Medical secretary
mubarak hospital
kuwait, Jabriya
2017.11 - 2018.03
- Provided administrative support to medical staff, enhancing their productivity levels.
- Co-ordinated health insurance claims for timely reimbursements.
- Helped maintain cleanliness within consultation rooms, promoting a healthy environment.
- Transcribed medical reports accurately, reducing errors in documentation.
Receptionist
beauty moon clinic
kuwait, salmiya
2016.01 - 2016.05
- Utilised multi-line telephone system to manage incoming calls effectively.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
Diploma - Secretarial and office administration
The PUBLIC AUTHORITY FOR APPLIED EDUCATION
KUWAIT 2017.01 - 2019.01
Salmiya high school for girls
KuwaitSkills
- Customer relationship management software
- Telephone protocol knowledge
- Time management excellence
- Filing organisation
- flexible and relible
- Event planning expertise
- ability to learn fast
- Client liaison
- can work under pressure, take responsibility
Languages
English
Elementary
Arabic
Intermediate
Affiliations
- flower coordinator
- event planner
Timeline
Secretary
cocoa sweet company
2023.06 - 2024.05
Receptionist
amal brazilian company
2020.09 - 2022.09
Security assistant
autism center
2019.01 - 2019.07
Medical secretary
mubarak hospital
2017.11 - 2018.03
Diploma - Secretarial and office administration
The PUBLIC AUTHORITY FOR APPLIED EDUCATION
2017.01 - 2019.01
Receptionist
beauty moon clinic
2016.01 - 2016.05
Salmiya high school for girls