SHARIFA SAYED
Abu Dhabi,UAE
Summary
A Business Administration graduate with strong organizational skills, a methodical approach, and great attention to detail, with over 8 years of experience in various fields including insurance, public relations, and administrative services. Skilled in customer service, government relations, and executive support. Proven ability to coordinate across departments and deliver high-quality service.
Overview
11
11
years of professional experience
Work history
Customer Service Executive
Al Wathba National Insurance Company
Abu Dhabi
09.2019 - 01.2022
- Handled customer inquiries and ensured service excellence.
- Resolved complaints and maintained positive client relationships.
- Monitored customer feedback to identify areas for improvement and enhance overall satisfaction.
- Collaborated with cross-functional teams to ensure seamless communication and service continuity.
- Trained new staff on customer service protocols fostering a culture of excellence and responsiveness.
PR Manager cum Executive Secretary to GM
University General Transports Prime Gulf Manpower
Abu Dhabi, United Arab Emirates
08.2013 - 07.2018
- manage coordination with the ministry of labor and maintain strong relations with governmental and non - governmental entities to ensure smooth workflow.
- Coordinated supplier communications and administrative tasks.
- Provided direct executive support: scheduling, correspondence, and office management.
- Responsible for the monthly processing of transportation company truck invoices, along with tracking and analyzing expenses to ensure financial accuracy and proper documentation.
Secretary to the General Manager
Akhbar Al Arab News
Abu Dhabi, United Arab Emirates
01.2011 - 01.2013
- Coordinated schedules and appointments for General Manager to optimize workflow.
- Developed meeting agendas and minutes to facilitate effective discussions and decision-making.
- Handled official correspondence and documents
- Liaised with internal departments to ensure smooth office operations.
- Prepared and maintained accurate records and documentation to support operational efficiency.
- Attended press conferences alongside the general manager of the newspaper as part of my secretarial duties.
Education
Bachelor of Business Administration - Management
Liwa University
Abu Dhabi, UAESkills
- Customer Service & Complaint Resolution
- Executive Support & Office Management
- Handled public relations and company communications
- Microsoft Office (Word, Excel, Outlook)
- Data Entry
- Audit analysis
ADDITIONAL INFORMATION
Arabic
Native
English
Fluent
Timeline
Customer Service Executive
Al Wathba National Insurance Company
09.2019 - 01.2022
PR Manager cum Executive Secretary to GM
University General Transports Prime Gulf Manpower
08.2013 - 07.2018
Secretary to the General Manager
Akhbar Al Arab News
01.2011 - 01.2013
Bachelor of Business Administration - Management
Liwa University