Eman Ali Al Marzooqi
Consultant Family Medicine
Abu Dhabi
Summary
Family Medicine physician with 8 years of experience as Family Physician, 7 years’ experience as head of unit and Head of health center currently at primary health care center in Dubai health Authority. Expert in leading shifts with excellent guidance and employee leadership. Committed to punctuality, excellent reputation for resolving problems and improving customer satisfaction. Accomplishments Working with administration to achieve organization accreditations as (Joint Commission International accreditation (JCIA) , International Organization for Standardization ( ISO), Baby friendly Community, and many other accreditations. I am involved as well on service excellence accreditations as ICXS and Dubai government star rating program.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Head of Health Center & Consultant, Medical, Consultant
DHA , Nad Al Shiba Health Center
Dubai
03.2022 - Current
- Ability to involve and generate solutions, Participate in solving the external and internal clients' complaints and works on analyzing, investigating, and solving them according to the rules and regulations
- Have the ability to head a group of people to achieve a common goal, working as Head of medical affairs unit on primary health center since 2015, Participate in development of annual professional development plan for the Medical affair staff in the health center
- Take the lead in many decisions as head of health center
- Participate in planning for the Medical services within the Health Center, Prepare and supervise the implementation of the operational plan, quality improvement projects and many more
- Other skills: Social & Hard working, ability to work individually and under pressure, Creativity skills, confident, Optimistic, Co-operative and motivation
- Participated in many accreditation for the health center and worked as a co-leader in those accreditations as (JCIA, ISO, baby friendly community) and other accreditations
- Teaching skills as a trainer:
- Teaching the medical students and interns the clinical skills
- Mentoring family medicine resident years 3 and 4 , while they starts to sit independently on the clinic , guide them on how to manage , treat and deal with deferent cases, co- signing their documentation
- Work history summary
- Hold a Professional License Consultant Family Medicine from DHA
- Currently
- Head of Unit
- Collaborated with team members to achieve target results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Head of Unit (Medical Affairs) & Consultant
Al Mankhool Health center
Dubai
11.2021 - 03.2022
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Created plans and communicated deadlines to complete projects on time.
- Conducted research, gathered information from multiple sources and presented results.
Head of Unit & Specialist Senior Registrar
Al Mankhool HC
Dubai
12.2018 - 11.2021
- Interacted well with customers to build connections and nurture relationships.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Head of Unit & Specialist Registrar
AL Towar Health Center
Dubai
01.2015 - 12.2018
- Interacted well with customers to build connections and nurture relationships.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in [Type] field.
Specialist Registrar
DHA
Dubai
10.2014 - 01.2015
- Verified paperwork accuracy and checked for completion prior to processing.
- Processed registrations with attention to compliance with operational policies and [Type] standards.
- Greeted every guest with personable approach and provided knowledgeable service.
Residency Program
Family Medicine, Dubai Health Authority, Rashid hospital, Mizhar Health Center
01.2009 - 01.2014
- Dubai hospital - Latifa hospital- AL
Intern House Officer
Dubai Health Authority
01.2008 - 01.2009
- Training at Rashid hospital- Dubai hospital - Latifa hospital- At Towar Health Center)
- Note: During COVID 19 pandemic perform assessment and caring for highly suspected cases, worked under pressure until now.
Education
Diabetes Diploma - Family Medicine
Cardiff University, Board of Health
01.2015 - 01.2016
Ph.D. - Family Medicine
Arab Board of Health Specialization
Syria 07.2009 - 03.2014
M.D. - Medicine and Surgery
Dubai Medical College
Dubai 04.2003 - 04.2009
Skills
Clinical Skills as family Physicianundefined
Additional Information
- United Arab Emirates. Nationality:, Valid light Driving License
Timeline
Head of Health Center & Consultant, Medical, Consultant
DHA , Nad Al Shiba Health Center
03.2022 - Current
Head of Unit (Medical Affairs) & Consultant
Al Mankhool Health center
11.2021 - 03.2022
Head of Unit & Specialist Senior Registrar
Al Mankhool HC
12.2018 - 11.2021
Head of Unit & Specialist Registrar
AL Towar Health Center
01.2015 - 12.2018
Diabetes Diploma - Family Medicine
Cardiff University, Board of Health
01.2015 - 01.2016
Specialist Registrar
DHA
10.2014 - 01.2015
Ph.D. - Family Medicine
Arab Board of Health Specialization
07.2009 - 03.2014
Residency Program
Family Medicine, Dubai Health Authority, Rashid hospital, Mizhar Health Center
01.2009 - 01.2014
Intern House Officer
Dubai Health Authority
01.2008 - 01.2009
M.D. - Medicine and Surgery
Dubai Medical College
04.2003 - 04.2009
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