Eman Mohamed Osman Elamin

• Up to date, Sudan, Khartoum
• Collaborated with cross-functional teams, surpassing sales targets by 25% and increasing customer satisfaction by 20%
• Reduced teller errors by implementing thorough training and procedural updates
• Promoted digital banking tools to customers, leading to increased adoption rates among account holders.
• Contributed to positive work environment by effectively communicating with colleagues and providing support when needed.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

• Solved passenger service Agent problems and increased performance Time management for any airplane ground time. Completing daily reports.
• Comply with air carrier's security procedures and specifications.
• Manage staff and delegate duties.
• Ensure staff is friendly, attentive and able to respond to customers' questions.
• Proactively seek a solution to operational problems such participate in reducing the problem of flight delays by 20% percentage by documenting process communicate with air carrier.

• Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests 90%
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.