Manka'a Emelda Tangie
Dubai,UAE
Summary
Extremely dedicated and detailed oriented Member Experience Executive with 10+ years of experience exceeding expectations in retail, hospitality, wellness and fitness industries. Proven ability to build rapport, resolve customer issues effectively and efficiently (including account research and error correction) and achieved stellar satisfaction records. In-depth knowledge on how to handle high end luxury and multi cultural clients, Leveraging strong communication, problem solving and interpersonal skills, I'm eager to contribute in a fast paced working environment
Overview
2026
2026
years of professional experience
8091
8091
years of post-secondary education
Work history
CRM / Client Experience Executive / Receptionist
FITNGLAM LADIES GYM L.L.C
Abu Dhabi, UAE
12 2023 - 08.2025
- Greet and welcome members and guests warmly to create friendly, professional, and engaging club atmosphere.
- Manage front desk operations including answering calls, handling guest queries, and maintaining guest register.
- Maintained excellent and updated knowledge of the company's products and services to efficiently address any queries from clients or partners
- Achieve monthly retail sales targets and meet/exceed KPIs related to membership freezing, renewals, cancellations, and member retention.
- Maintain accurate and up-to-date CRM records for leads, sales, and member activities which help in achieving over 80% in sales and renewal
- Maintain confidentiality of clients data ensuring no sensitive information is disclosed
- Process new memberships, renewals, freezing and cancellations accurately while ensuring excellent member communication.
- Handle cash and card transactions with accuracy, integrity, and compliance with financial procedures.
- Follow up with members for feedback, renewals, and service-related matters to enhance satisfaction and loyalty.
- Assist in marketing retail products including gym apparel, supplements, and healthy snacks through in-club promotion and events.
- Maintain neat, organized, and welcoming club environment at all times.
- Assist HR with recruitment activities such as headhunting, CV screening, and interview preparation.
- Work flexible shifts, including opening and closing duties, to support operational needs.
Receptionist
MMA FITNESS CENTER
Dubai
05 2022 - 12 2023
- Participated in weekly team meetings offering valuable insights and feedback, fostered collaborative working environment.
- Fostered a welcoming environment for prospective and existing members alike.
- Demonstrated exceptional negotiation skills whilst selling premium memberships packages.
- Established strong rapport with potential members through professional networking events.
Lifestyle Specialist/ Sales Consultant
GOLD'S GYM
Dubai, Dubai, United Arab Emirates
01.2020 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
DOFREEZE LLC
Dubai
11 2016 - 12 2019
- Greeted visitors, assessed needs, and directed to appropriate sections.
- Provided exceptional customer support through phone, email, voice chat, and in-person interactions.
- Tracked shipments, informing customers of estimated delivery times and addressing delays promptly.
- Updated pending shipments daily to maintain efficient delivery operations.
- Collaborated with couriers to expedite deliveries and ensure timely service.
- Collected accurate customer information during courier bookings to ensure delivery success.
- Resolved customer concerns by actively listening and providing suitable solutions.
Education
MINI MBA - Business
International Business Management Institute
Berlin, Germany 01/2024 - 09.2024
MINI MBA - Business
International Business Management Institute
Berlin, Germany 01/2024 - 09.2024
MINI MBA - Business
International Business Management Institute
Berlin, Germany 01/2024 - 09.2024
Bachelor of Science - Economics and Business
University of Buea
Buea, Cameroon /2012 - 12.2015
Skills
- Microsoft Office Suite
- Customer relationship management
- Organizational skills
- Active listening
- Multitasking abilities
- Time management expertise
- Fax and email communication
- Telephone etiquette
- Decisive decision-making
- Crisis handling acumen
- Tolerance and patience
- Stock management
- Task prioritising
Personal Information
- Date of birth: 02/25/89
- Gender: Female
- Nationality: Cameroonian
- Marital status: Single
- Religion: Christian
- Visa status: Residence
Languages
English
Proficient (C2)
French
Beginner
Reference
- Available upon request
Timeline
Lifestyle Specialist/ Sales Consultant
GOLD'S GYM
01.2020 - 05.2022
CRM / Client Experience Executive / Receptionist
FITNGLAM LADIES GYM L.L.C
12 2023 - 08.2025
Receptionist
MMA FITNESS CENTER
05 2022 - 12 2023
CUSTOMER SERVICE REPRESENTATIVE
DOFREEZE LLC
11 2016 - 12 2019
MINI MBA - Business
International Business Management Institute
01/2024 - 09.2024
MINI MBA - Business
International Business Management Institute
01/2024 - 09.2024
MINI MBA - Business
International Business Management Institute
01/2024 - 09.2024
Bachelor of Science - Economics and Business
University of Buea
/2012 - 12.2015
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