EMELYN LACHICA
Negros Occidental ,Philippines
Summary
Computer literate in various software applications(Microsoft Word, Microsoft Excel and Microsoft power point).
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Projecting a courteous and professional public image, can work under pressure with minimum supervision, hard working and well organized in all aspects.
Overview
8
8
years of professional experience
Work History
Sales and customer service representative
Sterling Support Services Inc
Bacolod , Philippines
09.2023 - 12.2024
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Resolved or escalated customer issues for high levels of satisfaction.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Handled in-person, email and mailed correspondence.
- Shared informational brochures and details about policies to help guests make decisions.
- Maintained high standards of professionalism whilst interacting with customers.
- Managed daily sales operations to achieve business objectives.
- Co-operated closely with logistics department to ensure timely deliveries.
- Recorded information about inquiries and complaints within internal database.
- Completed thorough documentation in [Software] for each enquiry.
- Developed sales materials and promotional content to enhance interactions with customers.
- Assessed customer needs to tailor product recommendations to individual requirements.
- Collaborated with the team to meet monthly sales targets.
- Advised customers on availability, pricing and location of products.
- Utilised persuasive communication skills to overcome objections and secure sales.
- Coordinated delivery schedules for optimum order fulfilment.
- Listened actively to offer accurate information and best solution to their needs.
- Obtained feedback from customers to improve service experience.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Assisted customers with varying questions using product knowledge and service expertise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Implemented strategies to retain and nurture long-term customer relationships.
Administrative assistant
Ubix Institute of Technology Inc.
MUNTINLUPA CITY, METRO MANILA
06.2020 - 09.2023
- Sorted and organised different types of information by document type, personnel or location.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Examined, scanned and input documents in software system.
- Assisted with budget preparations enabling effective financial planning.
- Interacted professionally with clients providing excellent service at all times.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Contributed to team effort by accomplishing related results as needed.
- Maintained stock levels to avoid shortages in office supplies.
- Improved customer satisfaction through prompt response to email and phone queries.
- Kept adequate office supplies on hand to support staff and business requirements.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Recruitment officer
Ubix Institute of Technology Inc. (Service Master(
MUNTINLUPA CITY, METRO MANILA
08.2016 - 09.2023
- Engaged in job fairs and career events to increase visibility.
- Coached candidates through interview process to secure top roles.
- Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Interviewed and hired staff fitting job and team requirements.
- Developed effective job descriptions, enhancing the quality of candidate applications.
- Reduced staff turnover through improved training and incentive schemes.
- Coordinated reference checks to validate applicant information and qualifications.
- Guided new starters through onboarding process.
- Facilitated communication between hiring managers and candidates post-interviews to provide feedback or next steps.
- Prevented illegal working by verifying authenticity of candidate ID and right-to-work paperwork.
- Established personnel policy and processes to meet key business objectives.
- Responded to email and telephone enquiries from internal and external stakeholders with professionalism.
- Assessed employee capabilities and development areas to maximise individual potential.
- Maintained accurate records of recruitment activities and contracts for future reference.
- Conducted evaluations of recruiting team to gauge performance and progress.
- Coordinated staff performance and productivity assessments.
- Briefed candidates about responsibilities, salary and job benefits.
FACULTY
UBIX INSTITUTE OF TECHNOLOGY INC.
MUNTINLUPA, PHILIPPINES
01.2019 - 01.2020
- Strengthened community engagement strategies to boost programme outreach.
- Reviewed textbooks before adoption into the curriculum to ensure relevancy and appropriateness.
- Conducted comprehensive student assessments, measuring progress and learning outcomes.
- Established and optimised programme schedules to cover planned needs.
- Elevated school profile to bring in better staff, students and partnerships.
- Enforced fair and equitable disciplinary code to protect students and staff.
- Administered examinations for accurate assessment of student comprehension.
- Fostered an inclusive learning environment with respect for diverse perspectives.
- Optimised student educational strategies with clear advice on course choices, progression and career options.
- Facilitated learning for students through interactive classroom discussions.
- Modernised instructional plans and educational approaches to enhance student learning.
Education
Bachelor of Business Administration - Marketing Management
St. Francis Institute of Computer Studies
Laguna04.2016
Skills
- Persuasive communication
- Self-motivation
- Grievance handling
- Professionalism
- Customer service systems
- Client Relationship Management
- Record keeping accuracy
- Empathy in customer interactions
Languages
English
Intermediate
B1
Hindi
Beginner
A1
Additional Information
Library Assistant May 2016-2023 -Unix Institute of Technology Inc
Assist students and faculty's for their needed materials for their lessons.
Supervised and assist student assistant on their task.
Encoding of new book collection in the system.
Follow-up both students and faculty for their borrowed books.
Maintained clean, organized working areas to create positive and productive environment inside the library.
Ensuring that daily tasked were performed accurately and efficiently.
Timeline
Sales and customer service representative
Sterling Support Services Inc
09.2023 - 12.2024
Administrative assistant
Ubix Institute of Technology Inc.
06.2020 - 09.2023
FACULTY
UBIX INSTITUTE OF TECHNOLOGY INC.
01.2019 - 01.2020
Recruitment officer
Ubix Institute of Technology Inc. (Service Master(
08.2016 - 09.2023
Bachelor of Business Administration - Marketing Management
St. Francis Institute of Computer Studies
Similar Profiles
Tarik MoharamTarik Moharam
Operations Lead at Amazon Web Services, SterlingOperations Lead at Amazon Web Services, Sterling
Genesis MaciasGenesis Macias
Account Specialist at Sterling Association ServicesAccount Specialist at Sterling Association Services
Sakthidasan ThanumaliyanSakthidasan Thanumaliyan
Deputy Manager at Integrated Personnel Services Ltd. ( off role of Sterling and wilson renewable energy limited)Deputy Manager at Integrated Personnel Services Ltd. ( off role of Sterling and wilson renewable energy limited)