Emil Marcus
Dubai
Summary
Experienced and skilled hospitality leader with expertise in Hotel management, Branded Residences, Rooms, F&B operations, Engineering, Sales& marketing, Vendor relations, P&L management, and Guest Services. Proven track record in operational turnaround. Led teams of up to 550 employees with a clear vision and high ethical standards. Multi-lingual, Guest-oriented professional with strong knowledge and experience in the luxury hotel industry.
Overview
21
21
years of professional experience
Work History
Director of Residential Operations
Marriott Interantional
05.2024 - Current
- Pre-opening property leader for the first standalone Marriott Residence in the UAE.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Director of Operations
St. Regis Dubai, The Palm
03.2022 - 04.2024
- Achieved the Forbes Five Stars award for the Hotel 2024.
- Achieved the Forbes Four Stars award for the Spa 2024.
- Provide strategy and planning to drive operations while delivering administrative support in the areas of manning.
- In charge of the entire hotel operations including the St. Regis Gardens with 6 international restaurants.
Director of Rooms - Pre-Opening
St. Regis Dubai, The Palm
02.2021 - 03.2022
- I successfully managed the launch and operation of the hotel's Rooms Division
- I managed a team, ensured high guest satisfaction, and coordinated with various departments to deliver a seamless guest experience
Director of Rooms - Acted Hotel Manager
Four Seasons Hotel Cairo At First Residence
07.2017 - 01.2021
- Successfully managed the Rooms Division team, in addition to the Spa & Security departments. Effectively managed a renovation project of 262 Rooms and suites.
- Achieved the highest records of Guest voice during my tenure and supported various projects that enhanced the guest experience and maximized the hotel profit. From Dec 2019 I was acting Hotel Manager in charge of Rooms and F&B in addition to Engineering department.
Assistant Director of Rooms - In Charge
Four Seasons Resort Sharm El Sheikh
03.2016 - 06.2017
- Effectively managed the Rooms Division team, in addition to the Spa department
- Achieved progressed records of Guest voice during my tenure and supported various projects that enhanced the guest experience and maximized the hotel profit.
Rooms Division Task Force
Four Season Westcliff Johannesburg
10.2015 - 03.2016
- Supported the Director of Rooms to manage the Rooms Division, my main focus was the Front of the House Departments and the Housekeeping operation.
Executive Housekeeper
Four Seasons Resort Sharm El Sheikh
04.2014 - 03.2016
- Supported the Director of Housekeeping to manage the department, my main focus was to improve the hotel product and Housekeeping operation.
Front Office Manager - Task Force
Four Season Westcliff Johannesburg
09.2014 - 01.2015
- Supported the Director of Rooms in the Pre opening project, established the setup for all Front Office departments
Front Office Manager
Four Seasons Resort Sharm El Sheikh
08.2012 - 01.2014
- Supported the Director of Rooms in managing the Front Office departments, established the setup for the Upselling incentive for the team which helped in increasing the hotel profit.
Front Office Manager - Task Force
Four Seasons Lion Palace
06.2013 - 08.2013
- Supported the Front Office team during the Pre opening period.
Guest Services Manager
Four Seasons Resort Sharm El Sheikh
07.2003 - 07.2011
Skills
- Hotel Management
- Branded Residences
- P&L Management
- Guest Experience
- Pre-Opening
- Culture Change
- Operational Excellence
- Sustainable Growth & Profitability
Languages
English
Arabic
Timeline
Director of Residential Operations
Marriott Interantional
05.2024 - Current
Director of Operations
St. Regis Dubai, The Palm
03.2022 - 04.2024
Director of Rooms - Pre-Opening
St. Regis Dubai, The Palm
02.2021 - 03.2022
Director of Rooms - Acted Hotel Manager
Four Seasons Hotel Cairo At First Residence
07.2017 - 01.2021
Assistant Director of Rooms - In Charge
Four Seasons Resort Sharm El Sheikh
03.2016 - 06.2017
Rooms Division Task Force
Four Season Westcliff Johannesburg
10.2015 - 03.2016
Front Office Manager - Task Force
Four Season Westcliff Johannesburg
09.2014 - 01.2015
Executive Housekeeper
Four Seasons Resort Sharm El Sheikh
04.2014 - 03.2016
Front Office Manager - Task Force
Four Seasons Lion Palace
06.2013 - 08.2013
Front Office Manager
Four Seasons Resort Sharm El Sheikh
08.2012 - 01.2014
Guest Services Manager
Four Seasons Resort Sharm El Sheikh
07.2003 - 07.2011
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