Emil Marcus
Dubai,United Arab Emirates
Summary
Accomplished professional with extensive expertise in hotel management and branded Residences management. Demonstrates a strong track record in pre-opening, operational excellence, and sustainable growth & profitability. Adept at enhancing guest experience and driving culture change to achieve organizational goals. Proficient in P&L management, ensuring financial health and success of operations. Committed to leveraging skills for continued career advancement within the hospitality industry.
Overview
14
14
years of professional experience
Work history
General Manager
Radisson Beach Resort, Palm Jumeirah
Dubai, UAE
2024.10 - Current
- Act as the primary point of contact between the Resort ownership and management team.
- Ensured the Resort complies with all local, regional, and national regulations, including health and safety standards.
- Ensured the Resort complies with all local, regional, and national regulations, including health and safety standards.
- Established collaboration with the sales and marketing team to develop campaigns and strategies to drive bookings.
- Ensured a consistently high-quality guest experience by addressing complaints, feedback, and service improvements.
- Ensured the smooth day-to-day operations of the resort, including front office, housekeeping, food & beverage, maintenance, and guest services.
- Developed and enforced standard operating procedures (SOPs) for all departments.
- Oversee budgets, financial planning, and reporting to ensure profitability.
Director of Residential Operation
Marriott International
Dubai, UAE
2024.05 - 2024.10
- Pre-opening property leader for the first standalone Marriott Residence in UAE.
- Obtained the M-100 Certificate - The Essentials of Community Association Management.
- Developed a high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Director Of Operations
St. Regis Dubai, The Palm- Marriott International
Dubai, UAE
2022.03 - 2024.04
- Achieved the Forbes Five Stars award for the Hotel 2024.
- Achieved the Forbes Four Stars award for the Spa 2024.
- Total Hotel Rooms 290 + 432 Residences.
- Provide strategy and planning to drive operations while delivering
administrative support in manning. - In charge of the entire hotel operations including the St. Regis Gardens with 6 international restaurants.
Pre-Opening Director Of Rooms
St. Regis Dubai, The Palm- Marriott International
Dubai, UAE
2021.02 - 2022.03
- Opened flagship hotel for St. Regis in Dubai.
- I successfully managed the launch and operation of the hotel's Rooms Division.
- Managed a team, ensured high guest satisfaction, and coordinated with various departments to deliver a seamless guest experience.
- Worked closely with Housekeeping, Security, Spa, Front Office, Engineering, Laundry, Butlers, and Concierge to ensure proper setup for the opening.
- Developed and implemented hotel-wide policies and procedures to increase revenue.
Director Of Rooms
Four Seasons Hotel Cairo At The First Residence
Cairo, Egypt
2017.07 - 2021.01
- Successfully managed the Rooms Division team and the Spa & Security departments.
- Effectively managed a renovation project of 262 Rooms
and suites. - Achieved the highest records of Guest voice during my tenure and supported various projects that enhanced the guest experience and maximized the hotel profit.
- From Dec 2019 I was the acting Hotel Manager in charge of Rooms and F&B in addition to theEngineering department.
Assistant Director of Rooms - HOD
Four Seasons Resort Sharm El Sheikh
Sharm El Sheikh, Egypt
2016.03 - 2017.06
- Effectively managed the Rooms Division team, in addition to the Spa
department. - Achieved progressed records of Guest voice during my tenure and supported various projects that enhanced the guest experience and maximized the hotel profit.
Rooms Division Manager - Task Force
Four Seasons Westcliff Johannesburg, South Africa
Johannesburg, South Africa
2015.10 - 2016.03
- Supported the Director of Rooms to manage the Rooms Division, my main focus was the Front of the House Departments and the Housekeeping operation.
Executive Housekeeper
Four Seasons Resort Sharm El Sheikh
Sharm El Sheikh, Egypt
2014.04 - 2016.03
- Supported the Director of Housekeeping to manage the department, my main focus was to improve the hotel product and Housekeeping operation.
Front Office Manager - Task Force
Four Season Westcliff Johannesburg
Johannesburg, South Africa
2014.09 - 2015.01
- Part of the pre-opening team to open the 1st Four Seasons in South Africa.
Front Office Manager
Four Seasons Resort Sharm El Sheikh
Sharm El Sheikh, Egypt
2012.08 - 2014.01
- Supported the Director of Rooms in managing the Front Office departments, established the setup for the Upselling incentive for the team which helped in increasing the hotel`s incremental revenue.
Front Office Manager - Task Force
Four Seasons Lion Palace
St. Petersburg, Russia
2013.06 - 2013.08
- I was part of the pre-opening team, supported the Front Office team in setting the standards, and did the training for the staff.
Guest Services Manager - Head Concierge
Four Seasons Resort Sharm El Sheikh
Sharm El Sheikh, Egypt
2011.06 - 2013.06
Skills
- Hotel Management
- Branded Residences Management
- Pre-Opening
- Operational Excellence
Sustainable Growth & Profitability - Guest Experience
- Culture Change
- P&L Management
- Relationship-building
Languages
Arabic
Native
English
Fluent
Timeline
General Manager
Radisson Beach Resort, Palm Jumeirah
2024.10 - Current
Director of Residential Operation
Marriott International
2024.05 - 2024.10
Director Of Operations
St. Regis Dubai, The Palm- Marriott International
2022.03 - 2024.04
Pre-Opening Director Of Rooms
St. Regis Dubai, The Palm- Marriott International
2021.02 - 2022.03
Director Of Rooms
Four Seasons Hotel Cairo At The First Residence
2017.07 - 2021.01
Assistant Director of Rooms - HOD
Four Seasons Resort Sharm El Sheikh
2016.03 - 2017.06
Rooms Division Manager - Task Force
Four Seasons Westcliff Johannesburg, South Africa
2015.10 - 2016.03
Front Office Manager - Task Force
Four Season Westcliff Johannesburg
2014.09 - 2015.01
Executive Housekeeper
Four Seasons Resort Sharm El Sheikh
2014.04 - 2016.03
Front Office Manager - Task Force
Four Seasons Lion Palace
2013.06 - 2013.08
Front Office Manager
Four Seasons Resort Sharm El Sheikh
2012.08 - 2014.01
Guest Services Manager - Head Concierge
Four Seasons Resort Sharm El Sheikh
2011.06 - 2013.06