Emil Ronson
Dubai
Summary
Experienced and customer-focused professional with a strong background in customer service and guest experience . Known for providing fast, high-quality service while demonstrating expert knowledge of menu offerings and service practices. Proven track record in building customer loyalty and generating repeat business. Highly organized and dependable, adept at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to team goals.
Overview
4
4
years of professional experience
Work History
Food and Beverage Associate
Taj Hotels
03.2025 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Greeted customers and answered inquiries regarding menu items and specials.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Participated in regular team meetings focused on refining service strategies.
Event Coordinator
Team Activators
Bangalore India
10.2023 - 03.2025
- Handled coordination for event timeframes and plans.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Food and Beverage Associate
Dubai Marine Beach Resort and Spa
Dubai, Uae
01.2023 - 08.2023
- Expertly assisted customers with their selections.
- Maintained food safety standards through strict enforcement of sanitization rules.
- Exceeded targets by upselling drinks and sides
- Handled and stored materials efficiently to ensure minimal waste.
- Completed daily set up and pack down duties, including cash counting and stock replenishing
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Food and Beverage Associate
Fillmore Restaurant
Kerala, India
06.2022 - 11.2022
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences
- Warmly welcomed guests into dining areas, strategically allocating seating and processing food orders
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Intern
Holiday Inn Hotels
11.2020 - 04.2021
- Delivered exceptional service by greeting and serving customers in timely, friendly manner
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
- Delivering food from lrd outlet to Guest rooms
- Setting up lrd outlet for the next shift
- Night shift closing and auditing
Education
Bachelor of Arts - Hospitality Management
University of West London
08.2022
3 year Diploma in Hotel Management - Hospitality
International Institute of Hotel Management
Bangalore05.2022
Higher Secondary - Commerce
Government Higher Secondary School
Kattoor, Kerala03.2019
Skills
- Customer Service
- Guest Interaction
- Food service expertise
- Drinks Upselling
- Dispute resolution
- Contamination control
- Guest Satisfaction
- Mixology knowledge
- Daily specials promotion
LANGUAGES
Malayalam: Native
Bilingual or Proficient (C2)
English: C2 Proficient
Bilingual or Proficient (C2)
Hindi: B1 Intermediate
Upper intermediate (B2)
Kannada
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Passport No:
T6878967
Timeline
Food and Beverage Associate
Taj Hotels
03.2025 - Current
Event Coordinator
Team Activators
10.2023 - 03.2025
Food and Beverage Associate
Dubai Marine Beach Resort and Spa
01.2023 - 08.2023
Food and Beverage Associate
Fillmore Restaurant
06.2022 - 11.2022
Intern
Holiday Inn Hotels
11.2020 - 04.2021
Bachelor of Arts - Hospitality Management
University of West London
3 year Diploma in Hotel Management - Hospitality
International Institute of Hotel Management
Higher Secondary - Commerce
Government Higher Secondary School