Emild Joseph

• Managed and resolved voice-related account issues, ensuring customer satisfaction.
• Providing relevant information to customers about products, services, promotions to enhance their understanding and decision-making.
• Identifying opportunities to upsell or cross-sell additional products or services to enhance customer satisfaction and increase sales.
• Maintaining accurate records of customer interactions, transactions, and feedback for future reference.
• Ensuring adherence to company policies, procedures, and ethical standards in all customer interactions.
• Established and maintained professional relationships with vendors and internal stakeholders.
• Supported the establishment of QA processes, focusing on improving call/ email handling and service quality.
• Being adaptable to different customer personalities and scenarios, adjusting communication styles accordingly.

• Boosted sales revenue by implementing innovative marketing strategies and campaigns.
• Developed strong client relationships for increased customer loyalty and repeat business.
• Increased brand awareness with targeted social media advertising and content creation.
• Streamlined sales processes to improve efficiency, resulting in higher close rates.

• Responding to customer queries and concerns via phone, email, or chat in a helpful and professional manner.
• Resolving customer complaints, problems, and requests effectively and efficiently.
• Communicating clearly and effectively with customers, colleagues, and other departments within the organization.
• Keeping detailed records of customer interactions, transactions, comment and complaints.

• Worked as Site Supervisor at Global Thermal Control Systems at BPCL, Cochin at their IREP Expansion Project under thermal insulation department
• Achieved timely completion of projects by coordinating with contractors and ensuring adherence to schedules.
• Improved construction project efficiency by effectively managing resources and overseeing site operations.
• Reduced costs for the company through effective budget management and vendor negotiations.
• Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.

• Enhanced project efficiency by implementing electrical safety protocols and site management procedures.
• Streamlined communication between team members, ensuring smooth operations on the job site.
• Reduced downtime by regularly scheduling maintenance for tools and equipment used in electrical installations.
• Increased overall productivity with effective work allocation and skill-based task assignment to team members.