Emiliya Mulyukova
General Manager
Dubai,Dubai
Summary
Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Good leader and strategic planner with comprehensive managerial skills.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
General Manager
Al Muhairbi Real Estate
Dubai, Dubai
2014.10 - Current
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and maintained relationships with tenants and contractors through account development.
- Provided thoughtful guidance to personnel in navigating and resolving snags in operation.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Trained, coached and mentored staff to support smooth operation.
Administrative Manager
Al Muhairbi Real Estate
Dubai, Dubai
2014.10 - 2016.10
- Collected and analyzed customer information to prepare service reports.
- Updated account information to maintain tenant records.
- Clarified tenants issues and determined root cause of problems to resolve complaints.
- Resolved issues over phone with tenants and contractors daily.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Assistant Manager
Jumeirah Group
Dubai, Dubai
2005.01 - 2011.07
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Developed strategy to increase sales and drive profits.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Created employee schedules to align coverage with forecasted demands.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Prepared shift schedules and processed payroll for all restaurant staff.
Education
High School Diploma -
Ordinary School 188
Tashkent, Uzbekistan 1992.09 - 2001.06
Associate of Applied Science - Paramedic
Chilanzar Medical College
Tashkent, Uzbekistan 2001.09 - 2004.07
Bachelor of Science - Hotel Management & International Tourism
Emirates Academy of Hospitality Management
Dubai, UAE 2007.08 - 2011.06
Skills
Client account management
Business Development
Budgeting
Operations management
Employee scheduling
Relationship building
Efficient multi-tasker
Staff training/development
Effective leader
Recruitment
Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
General Manager
Al Muhairbi Real Estate
2014.10 - Current
Administrative Manager
Al Muhairbi Real Estate
2014.10 - 2016.10
Bachelor of Science - Hotel Management & International Tourism
Emirates Academy of Hospitality Management
2007.08 - 2011.06
Assistant Manager
Jumeirah Group
2005.01 - 2011.07
Associate of Applied Science - Paramedic
Chilanzar Medical College
2001.09 - 2004.07
High School Diploma -
Ordinary School 188
1992.09 - 2001.06