Emilly Evans

• Managed high-risk customer portfolios, ensuring thorough due diligence procedures were followed throughout the relationship lifecycle
• Researched and interpreted corporate documentation to determine business and ownership structure.
• Coordinated ongoing monitoring efforts for high-risk accounts, tracking changes in customers' profiles and transaction patterns of suspicious activity.
• Monitored completed accounts against adverse alerts such as any increase in unusual activities or other suspicious data activity which might require the filing of a SAR
• Conducted periodic compliance audits and reviews to identify areas of improvement.
• Prepared high-risk reviews with results and recommendations for customer onboarding, closure, and retention

• Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
• Performed periodic reviews of existing customer profiles, conducting detailed customer due diligence, enhanced due diligence reviews and transactions monitoring.
• Conducted thorough and accurate risk assessments through diligent verification of client-provided information against third-party sources.
• Reviewed potential matches against various regulatory watchlists and conducted additional research to ascertain validity of matches, escalating potentially suspicious activity to senior management.
• Supported Senior AML Analysts in high-level decision making by providing detailed reports on client background checks and assessments.
• Coordinated ongoing monitoring efforts for high-risk accounts, tracking changes in customers' profiles and transaction patterns of suspicious activity.
• Researched and verified parties involved in suspicious activities and transactions against various databases such as LexisNexis and World-Check

• Mitigated financial risks by identifying suspicious transactions and reporting them to relevant authorities.
• Achieved high levels of customer satisfaction through prompt resolution of queries related to KYC information or documentation requests.
• Worked closely with legal and compliance teams to address any regulatory concerns or potential sanctions breaches.
• Performed quality assurance checks on completed KYC files, ensuring accuracy and completeness while adhering to internal policies and regulatory standards.
• Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
• Determined customer risk ratings based on analysis and research findings.
• Facilitated communication with onboarding team to gather information and onboarding documentation.

• Managed a team of 15 employees and ensured staff were trained, motivated, and achieved sales and service benchmarks.
• Responsible for ensuring that staff were thoroughly trained, confident in their ability to perform and motivated to achieve and exceed established sales and service benchmarks.
• Prioritized complaints handling by improving quality of service and conducting regular client relationship reviews and saw the level of complaints drop by 40%
• Reviewed Onboarding processes for new customers to ensure compliance with KYC/AML requirements and escalated/ reported any breaches to the Compliance team.
• Collaborated with external auditors during regulatory inspections/visits providing necessary documentation and ensuring compliance with regulatory standards.
• Increased branch revenue by 20% through implementation of targeted marketing campaigns and upselling strategies.
• Led and supervised the due diligence process for high- value clients and instilled a strong compliance culture in the branch with strong emphasis on rigorous KYC due diligence.
• Achieved 100% compliance with AML regulations by conducting regular training sessions and implementing updated procedures, ensuring adherence by all staff.