Summary
Overview
Work history
Education
Skills
Languages
Hobby
Timeline
Barista
Emily Kitema

Emily Kitema

Dubai,United Arab Emirates

Summary

Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

30
30
years of professional experience
2
2
years of post-secondary education

Work history

Shift supervisor

Starbucks Coffee
Dubai
07.2011 - 03.2024
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents
  • Oversaw facility maintenance and allocated needed resources to meet standards
  • Streamlined processes to improve and optimize office operations
  • Maintained clean, organized working areas to create positive, productive environments with minimal risk
  • Held daily meetings to ensure consistent communication and team motivation towards productivity goals.

Barista

Starbucks Coffee
Dubai
09.2008 - 07.2011
  • Maintained and operated espresso machines, blenders and commercial coffee brewers
  • Stocked counters, refrigerators and food service bars with fresh supplies
  • Served dishes and beverages in convenient packaging to maintain temperatures
  • Packaged takeaway food for easy transport by customers or delivery drivers
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.

WAITRESS

BAHARI BEACH HOTEL, KENYA
Mombasa, Kenya
11.2000 - 04.2007


  • Accurately took orders, making menu recommendations as appropriate.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Greeted and escorted guests to tables.
  • Received complaints and offered remedial action to help improve customer experiences.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Arranged tables and set up linens and silverware in preparation for guests.

Restaurant cashier

Inter-continental Hotel
Mombasa
01.1995 - 12.1999
  • Increased average customer satisfaction rate by identifying and implementing strategies to improve customer experience
  • Reduced complaints by proactively responding to customer concerns and implementing remedial action
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays
  • Arranged tables and set up linens and silverware in preparation for guests
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders
  • Used cash registers and POS systems to request and record customer orders and compute transactions
  • Studied event details before selling tickets to accurately and knowledgeably answer customer questions
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
  • Helped customers make product and service selections among range of options.

Waitress assistant

Ocean view Beach Hotel
Mombasa
01.1994 - 12.1994

Education

Diploma - Catering

Limuru School Of Catering
01.1991 - 05.1993

Diploma of Education - Catering and Hotel management

Utali College Kenya

Skills

  • Customer relation
  • Speedy and efficient
  • Cooperative team player
  • Hospitality service expertise
  • Customer-centric attitude
  • Positive attitude
  • Teamwork and collaboration

Languages

English

Hobby

  • Exercise
  • Cooking
  • Gardening

Timeline

Shift supervisor

Starbucks Coffee
07.2011 - 03.2024

Barista

Starbucks Coffee
09.2008 - 07.2011

WAITRESS

BAHARI BEACH HOTEL, KENYA
11.2000 - 04.2007

Restaurant cashier

Inter-continental Hotel
01.1995 - 12.1999

Waitress assistant

Ocean view Beach Hotel
01.1994 - 12.1994

Diploma - Catering

Limuru School Of Catering
01.1991 - 05.1993

Diploma of Education - Catering and Hotel management

Utali College Kenya

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Emily Kitema