EMILY NDUTA KIHIU
Abu Dhabi
Summary
To obtain career development in an established and constantly growing company and become asset by using my acquired skills, knowledge, and abilities.
Overview
15
15
years of professional experience
Work History
Operations Lead
Warner Bros. Miral Experinces-Abu Dhabi Yas Island
04.2022 - Current
- Welcoming of guests at theme parks and provide required guidance as per guest request.
- Operate rides at funfairs and theme parks and reporting any irregularities.
- Checking and verify entry tickets of guests at theme parks.
- Monitoring of CCTV and maintaining safety and ensure safety procedures always followed.
- Providing best customer service experience to guests and ensure their expectations fully met.
Cashier/Waitress
Amorino Gelato Café
05.2021 - 12.2021
- Efficient response to customers, serving them adequately to their choice of product and make them satisfied.
- Making bookings for customers’ orders and follow up for timely delivery.
- Making ice cream into flower shape.
- Operate cash register (POS SYSTEM) and credit card machine.
- Maintaining a clean and tidy working environment, observing sanitization, arranging of working equipment in order and meeting operating standards.
- Having etiquette and observing good code of conduct to customers and my working colleagues.
Barista
Starbucks Qatar
10.2019 - 10.2020
- Take orders and make coffee, tea and other drinks to customer’s specification both cold and hot.
- Operate cash registers and credit card machines.
- Field customer complaints or questions.
- Maintain cleanliness of the coffee machines restaurant areas and preparation areas throughout the shift.
- Maintain good customer relation and speedy delivery of all beverage as well as complete assigned task from management every day.
Customer service
G4S Service Qatar
01.2017 - 01.2019
- Greet customers warmly and ascertain reason for calling.
- Resolve customer complaints.
- Use telephone to reach out to customers to verify accounts information.
- Advise on company information.
- Inform customers on deals and promotions.
Assistant supervisor
Nairobi Sports House(Kenya)
01.2011 - 01.2014
- Greet customers as they arrive at the shop outlet and inquire into their orders.
- Assist during the supervisor’s absence.
- Provide customers with information about our popular sports garments and shoes.
- Assist customers in finding exact size of sport shoes or sport garments.
- Take part to get sizes from back of house if not available in front of house.
- Take part in inventory and stock taking.
- Assist and later ask for feedback.
- Billing guests and credit transactions.
Education
Computer Application Certificate -
01.2019
ICDL Profile Certificate - undefined
01.2019
Admin. Assistant and Secretarial Certificate - undefined
01.2018
International Diploma in Office Admin and Secretarial Studies - undefined
01.2018
Front Office Management Certificate - undefined
01.2018
Certificate in Customer Service training - undefined
01.2017
Certificate in introduction to hospitality management - undefined
01.2017
Diploma in Hotel and Catering management - undefined
01.2009
Skills
- Strong team building skills
- Safety oversight
- Customer relationship development
- Teamwork and collaboration
- Time management
- Excellent communication
- Adaptability and flexibility
- Self motivation
- Professionalism
Personal Profile
- Date of Birth: 13th May,1988
- Nationality: Kenyan
- Religion: Christian
- Current location: Abu Dhabi-UAE
- Marital status: Married
- Languages: English, Arabic (Basic), Swahili
Languages
English
Bilingual or Proficient (C2)
Arabic (Basic)
Intermediate (B1)
Swahili
Bilingual or Proficient (C2)
Profile Summary
A competent and reliable individual who can cope efficiently under pressure to ensure great customer service is delivered and to achieve the company's objectives and business targets.
Hobbies
- Volunteering
- Reading business magazines, Novels
- Travelling
- Keeping fit/ working out
References
- Fahad Khamis, Operations Assistant Manager, Warner Bros.World, +971 505 159 502, Yas Island, Abu Dhabi
- WilMaris, J Ramos, Supervisor, Amorino Gelato café, +971 529 735 484, , Abu Dhabi, UAE, Abu Dhabi mall
Timeline
Operations Lead
Warner Bros. Miral Experinces-Abu Dhabi Yas Island
04.2022 - Current
Cashier/Waitress
Amorino Gelato Café
05.2021 - 12.2021
Barista
Starbucks Qatar
10.2019 - 10.2020
Customer service
G4S Service Qatar
01.2017 - 01.2019
Assistant supervisor
Nairobi Sports House(Kenya)
01.2011 - 01.2014
ICDL Profile Certificate - undefined
Admin. Assistant and Secretarial Certificate - undefined
International Diploma in Office Admin and Secretarial Studies - undefined
Front Office Management Certificate - undefined
Certificate in Customer Service training - undefined
Certificate in introduction to hospitality management - undefined
Diploma in Hotel and Catering management - undefined
Computer Application Certificate -
Similar Profiles
Carol ShumbaCarol Shumba
GUEST SERVICES AGENT at SeaWorld Yas Island Abu Dhabi Miral ExperiencesGUEST SERVICES AGENT at SeaWorld Yas Island Abu Dhabi Miral Experiences
Shiela Mae JenitaShiela Mae Jenita
Communications Control Coordinator at Miral Experiences-SeaWorld Yas Island Abu DhabiCommunications Control Coordinator at Miral Experiences-SeaWorld Yas Island Abu Dhabi
Ashikh HassanAshikh Hassan
Junior Sous Chef (Banquet Kitchen) at Hilton Abu Dhabi Yas Island , Abu Dhabi, UAEJunior Sous Chef (Banquet Kitchen) at Hilton Abu Dhabi Yas Island , Abu Dhabi, UAE
Amal Ali AlmehrziAmal Ali Almehrzi
Parents Relationship Executive at Amal AlmehrziParents Relationship Executive at Amal Almehrzi
Alaa AldrisAlaa Aldris
Project Specialist at Elite Agro Holding L.L.CProject Specialist at Elite Agro Holding L.L.C