EMILY NJAMBI WAIRIMU
Dubai
Summary
Developed strong organizational, communication, adaptability, and problem-solving skills in fast-paced office environment, now looking to transition into new field. Demonstrated ability to manage multiple priorities and support team efficiency. Seeking to apply these transferable skills to contribute effectively in new role.
Overview
2
2
years of professional experience
Work History
Safety and Administrative Officer
Westrift Aviation Limited
08.2024 - 02.2025
- Maintained accurate records, ensuring timely processing of invoices, payments,and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded to any emergencies as instructed and with utmost efficiency.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
Airport Passenger Service Agent, Intern
Tradewinds Aviation Services,
03.2024 - 06.2024
- Welcomed guests warmly and assisted with customs and security checks.
- Assisted with check-in, boarding, and addressing passenger inquiries to ensure a smooth travel experience.
- Managed ticketing, baggage handling, and special assistance services.
- Co-ordinate with flight crews, ground staff and airline representatives to facilitate timely departures.
- Handling passenger concerns promptly and ensuring compliance with airline policies and safety regulations ensuring a safe, efficient and customer-focused airport environment.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
Flight Operations Officer, Attachment
Air Traffic Limited
04.2023 - 07.2023
- Handled comprehensive flight dispatch duties including; preparing NOTAMS, weather reports, flight manifests, and weight balance documentation
- Filed ATC and operational flight plans as well as compiled aviation reports
- Supported air traffic satellite stations as required ensuring seamless and efficient flight operations
- Monitored flight movements, coordinated with agencies for refueling, ground services, crew logistics, and ensured accurate data management in flight operations system.
- Developed contingency plans for unexpected events or emergencies, minimizing potential disruptions to flight schedules.
Education
Flight Operations/Dispatch - Aviation & Airlines
West Rift Aviation Limited
Nairobi, Kenya03-2023
Kenya Certificate of Secondary Education (KCSE) -
St. Georges Girls Secondary School
Nairobi, Kenya.04-2022
Kenya Certificate of Secondary Education (KCPE) -
New Kihumbu-ini Primary School
01.2017
Skills
- Customer Service
- Communication
- Problem Solving
- Office management
- Documentation and control
- Records management
- Scheduling and calendar management
- Team player
Languages
English
Swahili
Personal Information
- Date of Birth: 05/02/04
- Gender: Female
- Nationality: Kenyan
Hobbies and Interests
- Volunteering
- Environmental conservation
- Art
- Travelling
Training
PASSENGERS WITH REDUCED MOBILITY[PRM] TRAINING-INITIAL, 02/01/24, TRADEWINDS TRAINING SERVICES LIMITED
Timeline
Safety and Administrative Officer
Westrift Aviation Limited
08.2024 - 02.2025
Airport Passenger Service Agent, Intern
Tradewinds Aviation Services,
03.2024 - 06.2024
Flight Operations Officer, Attachment
Air Traffic Limited
04.2023 - 07.2023
Kenya Certificate of Secondary Education (KCPE) -
New Kihumbu-ini Primary School
Flight Operations/Dispatch - Aviation & Airlines
West Rift Aviation Limited
Kenya Certificate of Secondary Education (KCSE) -
St. Georges Girls Secondary School
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