Emily Joy De La Torre
Dubai,UAE
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Assistant manager
Maestropizza
Dubai, UAE
08.2022 - Current
- Evaluated staff performance, implementing training and development programs to maintain exceptional service levels.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Led and managed administrative staff to maintain smooth daily operations.
Quick service restaurant crew member
Kfc
Dubai, UAE
10.2018 - 12.2019
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Shared product knowledge to answer customer questions and make suggestions.
- Established professional relationships with peers to enhance productivity and teamwork.
- Maintained outstanding levels of politeness for professional, personable customer service.
Passenger service agent
MacroAsia Airport Services Corporation
Bacolod, Philippines
03.2017 - 04.2018
- Advised customers on specific visa and passport requirements.
- Determined exact customer requirements and recommended destinations to suit.
- Responded calmly to help distressed, confused or lost passengers.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Tagged luggage and routed to appropriate location for loading and screening.
- Performed boarding gate duties in line with airline schedule.
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
Education
Bachelor of Science - Hospitality Management
La Consolacion College- Bacolod
Bacolod City, Philippines 03.2012 - 03.2016
Skills
- Department management
- Outstanding customer service
- Communication skills
- Problem-solving
- Complex resource management
- Complaint handling
- Google Workspace
- Leadership
Timeline
Assistant manager
Maestropizza
08.2022 - Current
Quick service restaurant crew member
Kfc
10.2018 - 12.2019
Passenger service agent
MacroAsia Airport Services Corporation
03.2017 - 04.2018
Bachelor of Science - Hospitality Management
La Consolacion College- Bacolod
03.2012 - 03.2016
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