Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Timeline
Generic
Emin SEKMAN

Emin SEKMAN

Antalya,07

Summary

Highly Motivated Sales Manager with 7 Years of experience in Hospitality industry , leading successful sales teams and implementing innovative strategies that resulted in a 40% increase in market share and 35% increase in profitability, skilled in analyzing competitor activities , developing counter-strategies , and establishing strong relationships with key customers to increase retentions and satisfaction , Proven track record in managing budgets, creating incentive programs and delivering exceptional sales training programs to drive revenue growth and team productivity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales & Marketing Manager

Jazz Travel
12.2023 - 06.2024
  • Customized client engagement policies , resulting 40% increase in client retention rates.
  • Negotiated complex contracts with wholesale clients and increased market penetration by 15%
  • Fostered a collaborative culture within the sales team.
  • Guided the sales team through meticulous data analysis , doubling the conversion rates of leads to actual sales within months.
  • championed across-training initiative that equipped the team with multi faceted skills , substantially boosting operational efficiency.
  • Implemented advanced market research techniques to identify and engage with new high value clients.
  • Managed relationships with key clients and identified new business opportunities
  • Developed and implemented sales strategies for a range of agency services
  • Successfully developed and implemented sales strategies and tactics to generate new business and increase market share
  • Analyzed sales and marketing data for improved strategies.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Agency Relation Manager

Ela Excellence Resort Belek
02.2023 - 12.2023
  • Developing and implementing sales and marketing strategies
  • Managed relationships with key clients and identified new business opportunities
  • Developed and implemented sales strategies for a range of agency services
  • Organized sales presentations and trade shows to showcase the hotel's services
  • Secured a crucial partnership with a major tour operators , resulting a 40% increase during summer season.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Cluster Sales Executive

Rixos Hotels UAE
03.2017 - 06.2020
  • Worked with Hotel sales team over 15 team members to generate 50+ new leads.
  • assisted in the development of market strategies in terms of Mice that led to 30 to 40% increase in revenue, achieving the full year target revenue before the year end by 3 moths and go for overachieving.
  • Organized and coordinated events and conferences
  • Created and maintained sales reports
  • Provided customer service and handled customer complaints
  • played A key role in organizing promotional events that increased brand visibility and customer engagement.
  • Identified and explored new markets to expand and diversify sales
  • Collaborated with marketing and operations teams to develop promotional packages
  • collaborated with senior Sales managers to refine the client acquisition process.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.

Sales Representative

Maxx Royal Resorts & Voyage Hotels Head Office
05.2015 - 02.2017
  • Created and maintained sales reports
  • Provided customer service and handled customer complaints
  • Assisted in developing and implementing sales and marketing strategies
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Identified and explored new markets to expand and diversify sales
  • Collaborated with marketing and operations teams to develop promotional packages
  • Organized and coordinated events and conferences

Education

Bachelor -

Kocaeli University
06.2011

Skills

Sales and Marketing : Sales Strategies, Lead generation, Revenue Management, Marketing Campaigns , Price Optimization, Contract Management, Strategic problems solving, Team work

Software : Customer Relationship Management ( CRM ) tools , Hotel Property Management system, MS Office, Social Media Platforms, Data Analysis tools, PMS

Industry Knowledge : Hospitality industry trends , Hotel Operations , Brands & Markets Knowledge , Competitive Analysis , SWOT Analysis , New Business Development

Languages

Turkish
English
Russian
German

Personal Information

  • Date of Birth: 06/27/88
  • Marital Status: Single

Certification

- Training in Budget and forecasting

- Training in team leading

- Problem solving skills course from IBMI ( Berlin - Germany )

Timeline

Sales & Marketing Manager

Jazz Travel
12.2023 - 06.2024

Agency Relation Manager

Ela Excellence Resort Belek
02.2023 - 12.2023

Cluster Sales Executive

Rixos Hotels UAE
03.2017 - 06.2020

Sales Representative

Maxx Royal Resorts & Voyage Hotels Head Office
05.2015 - 02.2017

Bachelor -

Kocaeli University

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Emin SEKMAN