Emin Zeynalov
Experienced Business Executive with 15+ years of experience at Project Management, Event Management, Operations Management
Dubai,U.A.E
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
3
3
Diplomas and Certifications
18
18
years of post-secondary education
Work History
Customer Services Manager
PITS Global Data Recovery L.L.C based in NY, USA
05.2023 - 10.2025
- Processed orders and managed account information using CRM software to enhance operational efficiency.
- Resolved customer inquiries through multiple channels, ensuring high levels of satisfaction and retention. Initiated follow-up calls based on customer inquiries, thoroughly registering customer details.
- Facilitated the creation of shipping labels, converted prospects into customers and maintained detailed call logs in Salesforce CRM. Executed follow-ups with customers to maximise conversion rates, prepared and submitted quotes while negotiating prices and processing payments.
- Coordinated the submission of shipping labels to customers and scheduled their visits to the office, collaborating closely with the accounting and technical departments to resolve issues and disputes.
- Provided timely feedback to management regarding service failures or customer concerns, utilizing all available resources to troubleshoot and diagnose customer issues, identifying and escalating priority matters. Engaged actively in ongoing partnerships with repair centres and IT companies to generate new leads.
Senior Manager of Audit and Internal Control
Ministry of Labor&Social Protection of Azerbaijan
02.2020 - 05.2023
- Conducted comprehensive financial audits to ensure compliance with regulatory standards and internal policies of ministry. Evaluated operational efficiencies, identifying areas for process improvements and cost reductions.
- Led audit teams in assessing risk management practices across multiple departments, enhancing overall governance framework. Implemented internal regulations within structural units, ensuring adherence to labour discipline, information security, and anticorruption measures.
- Coordinated periodic risk assessment processes, documenting financial and operational procedures, identifying risks, and conducting walkthrough and control testing.
- Managed compliance requirements, collaborating effectively with relevant departments, particularly finance, marketing, and operations. Participated in training initiatives for the Compliance team, taking responsibility for delivering specialized training across various divisions.
Sports Operations Senior Manager
Baku2019, European Youth Olympic Festival (EYOF)
03.2019 - 01.2020
- Led cross-functional teams to execute strategic initiatives and ensure alignment with organizational goals. Developed and implemented operational frameworks to enhance event management and logistical efficiency.
- Directed the day-to-day operations at all sports facilities, ensuring optimal functionality. Engaged in comprehensive planning for sports facilities, including leasing, redesign, and construction projects.
- Assisted with operational arrangements at competition venues, supporting Sports Competition & Team Officials, Technical Officials, and other stakeholders involved in event delivery.
- Streamlined communication processes among stakeholders, improving collaboration and decision-making effectiveness. Defined the organizational structure of facilities and established staffing requirements to meet operational needs.
- Coordinated the development of the annual operating calendar for facilities, including detailed activity schedules and operational hours. Managed negotiations, contracts, and agreements with industry agents, suppliers, and vendors.
Student Services Manager
SABIS International School
07.2018 - 02.2019
- Developed and implemented student support programs to enhance overall student satisfaction. Led the provision of Student Services, developing and monitoring standards that support student performance on campus.
- Collaborated with academic staff to align services with educational objectives. Managed organization of student surveys, inductions, parents' evenings, and open events throughout the academic year.
- Supported the financial modelling of Student Services, adhering to allocated budgets effectively.
- Created a comfortable, educational, and diverse living environment by establishing a strong positive atmosphere within residential areas. Executed recruitment, training, and supervision of dorm staff, while maintaining occupancy records and key control inventory.
Technical Officials Manager
Baku2017 Azerbaijan Islamic Solidarity Games O.C (AISGOC)
09.2016 - 05.2018
- Collaborated with event organizers to enhance operational efficiency during games.
- Coordinated service management for International and National Technical Officials, liaising with multiple internal and external stakeholders. Determined service requirements from various functions to support Technical Officials during the Games.
- Communicated directly with all International Sports Federations and government organizations regarding Technical Officials' requirements, supporting the sports programme.
- Developed strategies for effective conflict resolution during high-pressure situations. Advised relevant departments on necessary services for Technical Officials both during the Games and in pre-event visits.
- Arranged travel logistics, including flight tickets, visas, accommodation, transportation, meal plans, accreditation, salaries, and other services for Technical Officials participating in the Baku2017 Games.
Venue Operations Cluster Manager
Baku 2015 European Games Organising Committee (BEGOC)
10.2014 - 08.2016
- Coordinated cross-functional teams to optimize resource allocation and event management processes.
- Negotiated Venue Use Agreements with Venue Owners and Federal Ministries, securing necessary cooperation. Developed comprehensive operational plans using project management principles for all competition and training venues.
- Streamlined communication channels between departments, improving collaboration and efficiency in operations. Liaised with National Sport Federations and construction partners; hiring, training, and managing teams of paid staff and volunteers for effective operations.
- Fostered relationships with stakeholders to ensure alignment with organizational goals and objectives. Established and maintained productive relationships with key internal and external stakeholders for the Games.
- Oversaw coordination of Sport Operations and Athlete Services, ensuring all activities were efficiently delivered. Prepared and managed Training Schedules while facilitating Training Venue Operational Meetings
- Managed training and guidance for Venue Managers during the Games, ensuring seamless operation across all venues.
Executive Assistant to CEO
Garant Holding
10.2010 - 09.2014
- Facilitated direct communication between the CEO and Board members, donors, and foundation staff regarding programme initiatives. Planned and coordinated the CEO's schedule to ensure adherence to time-sensitive commitments.
- Coordinated executive schedules, prioritizing tasks to enhance productivity and efficiency. Executed a wide range of administrative tasks for the CEO, including precise calendar management.
- Researched, prioritized, and followed up on sensitive issues raised with the CEO, determining appropriate responses and courses of action.
- Served as a liaison for fluid communication between the CEO's office and internal departments, including senior management.
- Collaborated closely with the CEO to ensure comprehensive understanding of upcoming commitments, following up as necessary.
- Managed CEO's calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provided leadership to foster relationships critical to the organization's success, managing various special projects as assigned by the CEO. Liaised with partners involved in golf construction projects and Rixos Hotel Construction companies on behalf of the CEO.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Executive Assistant to the President of A.G.F
Azerbaijan Golf Federation
12.2011 - 08.2014
- Managed executive calendar, scheduling appointments and coordinating meetings to optimize Federation President's time.
- Developed and maintained filing systems, ensuring efficient document retrieval and organization for critical projects. Prepared comprehensive meeting agendas and minutes, facilitating clear communication among stakeholders.
- Coordinated travel arrangements, balancing cost-effectiveness with convenience for domestic and international trips.
- Made researches to articulate a clear vision for the golf business and outlined strategic direction for future growth. Regularly prepared and reviewed the business plan for golf operations at Baku Golf Academy.
- Developed operational plans to support various business areas aligned with strategic objectives. Monitored and evaluated golf-related projects to assess their effectiveness and success.
- Continuously refined standard operating procedures to enhance customer satisfaction while maximizing revenue and profitability. Implemented Health & Safety procedures compliant with current legislation, ensuring a secure environment for all participants.
Analyzed and reported the performance of golf shop operations, services, and the condition of golf courses at both the National Golf Course and Baku Golf Academy. - Communicated effectively with international golf organizations (IGF, EGA, R&A) as well as other federations.
- Structured and regulated the Azerbaijan Golf Federation, enhancing organizational efficacy.
Education
BBA - Economics And International Business
Azerbaijan State Economic University (A.S.E.U)
Baku, Azerbaijan 09.2010 - 03.2012
Bachelor of Science - Management
New York Institute of Technology (N.Y.I.T)
NY, USA 09.2006 - 05.2010
Associate of Arts - Exchange Student, Business Management Faculty
University of Wisconsin (U.W)
Marinette, WI, USA 08.2004 - 09.2006
High School Diploma -
Baku Private Turkish High School
Baku, Azerbaijan 09.1993 - 05.2004
Summer School, Language Course
Virginia International University (V.I.U)
Fairfax, VA, USA10.2000
Skills
- Proficient at MS office and Microsoft outlook
- Customer relations
- Time management
- Exceptional interpersonal communication
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Account and Staff management
- Project management
- Administrative support
Certification
Project Management Training Certificate at ADA University, Baku Azerbaijan
Marketing Certificate at Azerbaijan State Securities Committee, Baku Azerbaijan
Internship / Wholesale Banking Program at Wachovia Bank PA, USA
Internship / Assistant to General Manager at Fairfax Real Estate Company VA, USA
Languages
English
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
Timeline
Customer Services Manager
PITS Global Data Recovery L.L.C based in NY, USA
05.2023 - 10.2025
Senior Manager of Audit and Internal Control
Ministry of Labor&Social Protection of Azerbaijan
02.2020 - 05.2023
Sports Operations Senior Manager
Baku2019, European Youth Olympic Festival (EYOF)
03.2019 - 01.2020
Student Services Manager
SABIS International School
07.2018 - 02.2019
Technical Officials Manager
Baku2017 Azerbaijan Islamic Solidarity Games O.C (AISGOC)
09.2016 - 05.2018
Venue Operations Cluster Manager
Baku 2015 European Games Organising Committee (BEGOC)
10.2014 - 08.2016
Executive Assistant to the President of A.G.F
Azerbaijan Golf Federation
12.2011 - 08.2014
Executive Assistant to CEO
Garant Holding
10.2010 - 09.2014
BBA - Economics And International Business
Azerbaijan State Economic University (A.S.E.U)
09.2010 - 03.2012
Bachelor of Science - Management
New York Institute of Technology (N.Y.I.T)
09.2006 - 05.2010
Associate of Arts - Exchange Student, Business Management Faculty
University of Wisconsin (U.W)
08.2004 - 09.2006
High School Diploma -
Baku Private Turkish High School
09.1993 - 05.2004
Summer School, Language Course
Virginia International University (V.I.U)