Hi, I’m
Emina Tojaga
Meydan, Dubai
Summary
I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. Representative, I demonstrated the ability to work under intense pressure, sell products and services to customers from all backgrounds, handle customer complaints and solve problematic situations as and when they arose. Communicative, social and flexible. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
years of professional experience
Work history
Raspoutine, Addmind HospitalityDubai, United Arab Emirates
Door Manager
08.2022 - Current
La Mezcaleria, Addmind HospitalityDubai, United Arab Emirates
Reception manager
09.2021 - 08.2022
Job overview
- Trained and supervised staff to deliver world-class customer service.
- Coordinated large party bookings, including deposit processing and special order requests.
- Maximised revenue potential by optimising bookings to best leverage venue capacity.
- Prepared reception team rota to ensure stable coverage.
Retro Concept storeMostar, Bosnia and Herzegovina
Store Manager
02.2019 - 12.2020
Job overview
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
XYZ fashion storeMostar, Bosnia and Herzegovina
Sales Assistant
01.2017 - 01.2019
Job overview
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Club "Daleka Obala Mostar"Mostar, Bosnia and Herzegovina
Hostess
05.2016 - 10.2016
Education
Druga gimnazijaMostar, Bosnia and Herzegovina
Diploma of Education from Mathematics and Informatics
/2010 - /2014 (4 years)
London International studies and research centreDubai
Diploma from Digital marketing and social media
/2023 - /2023
Skills
- Microsoft Word
- Excel
- Management skills
- Teamwork
- Visual merchandising: merchandising shop window and shop floor to maximise sales opportunities, and
- Highlight promotions and new product lines
- Product knowledge: comprehensive knowledge of products with ability to make expert
- Recommendations to customers
- POS Systems: mobile and static POS systems knowledge including processing online payments and end
- Of shift reconciliation
- Interpersonal skills: dealt with frustrated customers in a calm and friendly manner, resolving
- Complaints as first point of contact wherever possible
- Teamwork: assisting colleagues to achieve high‑quality customer service, proactively opening new
- Payment points during busy periods and volunteering to cover absences
- Modeling
- Academy LeiLui - Mostar,BIH
- First Aid
- Red Cross of Bosnia and Herzegovina
- Acting and dancing
- Youth Bridge Global
- Skills
- Achievements
- Courses
Interests
B1
Interests
, Sales
Fashion
Make up
Modeling
Additional Information
- products and services to customers from all backgrounds, handle customer complaints and solve problematic situations as and when they arose. Communicative, social and flexible.
Languages
English
Fluent
Bosnian
Native
Timeline
Door Manager
Raspoutine, Addmind Hospitality
08.2022 - Current
Reception manager
La Mezcaleria, Addmind Hospitality
09.2021 - 08.2022
Store Manager
Retro Concept store
02.2019 - 12.2020
Sales Assistant
XYZ fashion store
01.2017 - 01.2019
Hostess
Club "Daleka Obala Mostar"
05.2016 - 10.2016
Druga gimnazija
Diploma of Education from Mathematics and Informatics
/2010 - /2014 (4 years)
London International studies and research centre
Diploma from Digital marketing and social media
/2023 - /2023
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