Emine Mametkulova
Dubai
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Human Recourses Manager
NAAS Group
04.2023 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Processed employees visas, insurance as per company policy and UAE labour law
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Recruited top talent to maximize profitability.
Office Manager
Coral Energy
02.2022 - 03.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Chief Concierge
NPI Media
01.2017 - 07.2019
- Handling all Concierge requests online and offline for myconcierge.com
- Organising bespoke services for all our leisure and corporate clients
- Travel, tours and transport arrangements
- Organising Corporate, team building and group activities
- Tickets, VIP access and Hospitality Packages for major events
- Personalised concierge services
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Office Coordinator/ DHC Assistant
Friends Provident International
05.2016 - 12.2016
- Answering and directing incoming calls and greeting, directing, and assisting visitors
- Coordinating incoming and outgoing mail, packages, shipping and deliveries
- Responsible for managing supplies and maintenance of storage areas as well as coordinating the purchase and maintenance of office equipment
- Coordinating all operating systems including ensuring that telephones, computers, printers, are kept in good working order, and arranging technical support when required
- Coordinating office supplies including making orders and maintaining stationery and mail supply levels
- Administering financial procedures
Office Coordinator
Aujan Coca-Cola Beverages Company (ACCBC)
08.2013 - 11.2015
- Office Coordinator is responsible on a daily basis for ensuring the smooth operation of the office and administrative functions
- Co-ordination and organise team meetings, regular one to one meetings, conference calls, events, interviews, appointments and / or other similar activities
- Arrangement international and / or domestic travel and lodging arrangements
- To establish, maintain and update files, databases, records and other documents as determined by standards and practices
- To sort, screen, and review incoming and outgoing mail and faxes as required
- To compose, prepare or ensure timely responses to a variety of written inquiries
- Updating and maintaining contact databases and distribution lists
- Processing incoming invoices for payment as required
- Draft and prepare documents such as reports and presentations as requesteded
- Other team admin tasks as required such as photocoping, faxing etc
- Provide back up support to other Team members when needed
- I.e
- Assist with preparation of Induction day, Promoting E-Learning within the company; creating posters, etc
- Working on different projects such as internal magazine to be published
- Implementing new ideas along with the company needs
- I.e develop and establish welcome pack, design company shirts, incharge of updating information on HR sharefolder, was involve in exhibition arrangements, etc
- Manage diary and provide secreterial support for VP HR
Concierge Officer
Atlantis the Palm
11.2010 - 12.2012
- Arranging itineraries and assisting guests throughout their stay
- Promoting hotel products, events and activities to maximize publicity and sales
- Arranging tours and excursions for the guests
- Handling complaints
- Arranging itineraries and assisting guests throughout their stay
Education
Professional College of Tourism and Hotel Management -
Professional College of Tourism and Hotel Management
01.2007
Completion of Intensive English Language Training Program -
01.2003
Telephone skills Training course -
01.2003
Skills
- Employee Relations
- HR policies and procedures
- Microsoft Office proficiency
- Recruitment and hiring
- Payroll Administration
- Onboarding and Orientation
- Performance Appraisal
- Online position posting
- Exit Interviews
- Problem-Solving
Languages
English
Russian
Personal Information
- Date of Birth: 01/13/89
- Nationality: Uzbekistan
- Marital Status: Married
References
Available upon request
Timeline
Human Recourses Manager
NAAS Group
04.2023 - Current
Office Manager
Coral Energy
02.2022 - 03.2023
Chief Concierge
NPI Media
01.2017 - 07.2019
Office Coordinator/ DHC Assistant
Friends Provident International
05.2016 - 12.2016
Office Coordinator
Aujan Coca-Cola Beverages Company (ACCBC)
08.2013 - 11.2015
Concierge Officer
Atlantis the Palm
11.2010 - 12.2012
Professional College of Tourism and Hotel Management -
Professional College of Tourism and Hotel Management
Completion of Intensive English Language Training Program -
Telephone skills Training course -
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