Emma Button
Abu Dhabi,AZ
Summary
Accomplished Head of Property with over 25 years of experience in managing diverse real estate portfolios across residential, commercial, retail, and mixed-use developments. Demonstrating expertise in property asset management, facilities management, and construction oversight, I consistently enhance property value through innovative strategies, sustainability initiatives, and effective tenant management. Adept at leading large, cross-functional teams and driving operational excellence, I successfully optimize financial performance across multi-site portfolios. Leveraging extensive property management expertise, seeking a leadership role to continue making a significant impact. Diligent professional with a solid background in managing daily operations and driving team performance. Throughout my career, I successfully lead various projects, ensuring seamless execution and improved operational efficiency. Strategic planning and effective communication skills consistently contribute to the success of these initiatives. Experienced in strategic planning, team leadership, and operational excellence, I utilize a forward-thinking approach to drive business growth and streamline processes. With a track record of fostering collaborative environments and achieving measurable results, known for ability to create positive workplace cultures. As a professional leader with comprehensive experience in driving operational excellence and strategic growth, proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Navigating complex challenges, optimizing processes, and cultivating positive workplace cultures are areas of expertise. Adaptability, effective communication skills, and strong decision-making abilities further contribute to success. Experienced in strategic planning, team leadership, and operational excellence, utilizing a forward-thinking approach to drive business growth and streamline processes. With a track record of fostering collaborative environments and achieving measurable results, consistently deliver exceptional outcomes.
Overview
33
33
years of professional experience
Work History
General manager
TracedME Consultancy
01.2019 - Current
- Provided consultancy on asset management for major clients, including NEOM, Emirates Nuclear Energy Corporation (ENEC), ADCP, Jubail Island, CBRE, and Turner & Townsend (AMCL), focusing on the optimization of asset strategy and facilities management
- Developed tailored asset management solutions that optimized performance, lifecycle management, and sustainability across various sectors
- Introduced long-term maintenance and asset lifecycle strategies to enhance client portfolio value, driving operational excellence and cost efficiency
- Delivered high-level consultancy on facilities management, introducing innovative strategies for improving asset performance and reducing overhead costs
- Developed and implemented comprehensive ESG strategies for clients, focusing on environmental sustainability, social responsibility, and corporate governance
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
COO (Consultant)
Eternity FM
12.2023 - 10.2024
- Spearheaded operational improvements across the company, enhancing efficiency and workflow
- Achieved a 110.4% increase in company visibility through a comprehensive social media strategy
- Led a successful marketing strategy, including a full rebranding exercise, to reposition the company within the market
- Secured ISO certification, improving the company’s QHSE (Quality, Health, Safety, and Environment) standards
- Introduced sustainable practices by implementing Green Seal-certified cleaning products, aligning with environmental goals
- Implemented strategic operational improvements, optimizing the company’s asset management approach and increasing property portfolio visibility
- Led rebranding initiatives and secured ISO certification, aligning asset management with QHSE standards
- Introduced sustainable cleaning and maintenance practices, reducing costs and enhancing property appeal
General Manager
Al Futtaim Group Real Estate (AFGRE)
01.2017 - 01.2019
- Managed a comprehensive portfolio of residential, retail, office, and hospitality assets, delivering asset optimization strategies that resulted in increased footfall and profitability
- Developed and implemented leasing strategies for all Al Futtaim malls across the GCC, significantly improving occupancy rates and tenant mix
- Executed a waste management strategy contributing to a 75% waste diversion rate and implemented solar energy initiatives to enhance asset sustainability
- Oversaw pre-launch and ongoing management of major projects, including Holiday Inn hotels and Dubai Festival City Mall, including IMAGINE Show, achieving high property value growth
- Developed an asset management strategy for the district cooling plant, saving AED 20M in running costs through the introduction of SCADA systems and smart technologies to monitor and optimize performance
- Introduced machine learning and predictive analytic software to enhance Facilities Management capabilities, optimizing MEP systems, reducing overhead costs, and improving operational efficiency
- Implemented innovative energy-saving initiatives, including solar package rollouts and IoT technology for MEP cost reduction
- Managed the facilities across all Al Futtaim Malls, including Qatar and Cairo
- Increased overall footfall, EDITDAR (Earnings Before Interest, Depreciation, Taxes, Amortization, and Rent), and profitability across the portfolio
Associate Property & Asset Management
Jones Lang LaSalle (JLL)
01.2011 - 01.2015
- Directed asset management and construction for large-scale mixed-use developments, including Aldar (Yas Mall), ICT (Nation Towers), Invest AD (Capital Tower), Majid Al Futtaim (Mall of the Emirates, Mall of Egypt), and Saudi Aramco (Master Development JODC)
- Developed and implemented leasing strategies for Yas Mall, Masdar City, Wadi Degla, and MAF malls, optimizing tenant mix and increasing occupancy rates
- Led the development of property asset management strategies, optimizing performance and achieving world-class service standards for high-end clients including Service Charge modeling
- Oversaw pre-launch, fit-out, and ongoing management of premier retail and hospitality projects, ensuring successful delivery and long-term asset value enhancement
- Provided high-level advisory on MEP systems, Testing and commissioning strategy and takeover strategies, sustainability initiatives, and operational efficiency across various asset portfolios
- Played a pivotal role in the pre-launch and ongoing management of premier hotels and Malls, including St
- Regis Nation Tower and St
- Regis Saadiyat Island, Dubai Mall, Yas Mall, and Mall of the Emirates
- Part of a 10-strong team that developed world-class FM and asset management strategies for Emaar, specifically for Dubai Mall and Burj Khalifa, ensuring these iconic assets were managed to the highest standards in terms of operational efficiency and long-term value
Senior Facilities Manager
Jones Lang LaSalle (JLL)
01.2009 - 01.2011
- Managed iconic London properties, including 5 Canada Square (Bank of America & Credit Suisse), ensuring operational excellence in asset and facilities management
- Oversaw MEP and security services for high-profile tenants, maintaining compliance with health and safety standards
Associate Director
MWB
01.2007 - 01.2009
- Provided strategic leadership across all UK centres, managing facilities and M&E services
- Led new centre openings, including the launch of the Malmaison Hotel, ensuring smooth operational transitions and brand alignment
Area Facilities Manager
Metropolitan Police
01.2004 - 01.2007
- Managed 4 of London’s Boroughs (103 properties)
- Managed FM company and service providers, cleaning contractors
- Project management
- MEP Planned preventative maintenance scheduling
- Forward works plans
- H & S meetings, implementation of works
- DDA compliance
- Project management
Serious Crime Directorate – Homicide
Metropolitan Police
01.1992 - 01.2004
Education
EPFL Certification - Public Health Engineering in Humanitarian Contexts
EPFL
University of Geneva - Global Health at the Human-Animal-Ecosystem Interface Certificate
University of Geneva
EQF Diploma Level 5 - Marketing, Business Management, leadership & Management (MBA)
Qualified Member - (MBIFM)
British Institute of Facilities Management
IOSH & NEBOSH Certifications -
IEMA Energy Management Certification -
Diploma -
Project Management
Skills
- Strategic Property Asset Management
- Portfolio Risk Assessment
- Financial Acumen & Budget Management
- Operational Leadership & Team Management
- Project & Construction Management
- Operational Efficiency in Facilities
- Tenant Relations & Leasing Strategies
- Sustainability Initiatives & Energy Management
- MEP (Mechanical, Electrical, Plumbing) Management
- Health and Safety Management
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Interests
AI
Photography
Writing
Timeline
COO (Consultant)
Eternity FM
12.2023 - 10.2024
General manager
TracedME Consultancy
01.2019 - Current
General Manager
Al Futtaim Group Real Estate (AFGRE)
01.2017 - 01.2019
Associate Property & Asset Management
Jones Lang LaSalle (JLL)
01.2011 - 01.2015
Senior Facilities Manager
Jones Lang LaSalle (JLL)
01.2009 - 01.2011
Associate Director
MWB
01.2007 - 01.2009
Area Facilities Manager
Metropolitan Police
01.2004 - 01.2007
Serious Crime Directorate – Homicide
Metropolitan Police
01.1992 - 01.2004
University of Geneva - Global Health at the Human-Animal-Ecosystem Interface Certificate
University of Geneva
EQF Diploma Level 5 - Marketing, Business Management, leadership & Management (MBA)
Qualified Member - (MBIFM)
British Institute of Facilities Management
IOSH & NEBOSH Certifications -
IEMA Energy Management Certification -
Diploma -
Project Management
EPFL Certification - Public Health Engineering in Humanitarian Contexts
EPFL
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