Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emma Crowley

Emma Crowley

Dubai,DU

Summary

A dynamic and dedicated professional with extensive experience at Emirates Airlines, excelling in customer service and conflict resolution.

Proven ability to enhance high profile customer satisfaction and loyalty, through attentive service and memorable interactions.

A polite and courteous individual who can remain calm in a fast paced environment.

Thriving in a dynamic, multicultural environment, I am always eager to learn, adapt and elevate the customer experience to new heights.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Class Cabin Crew

Emirates Airlines
07.2018 - Current
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Exceeded performance expectations by consistently receiving positive feedback from passengers regarding attentive service.
  • Assisted children, elderly and passengers with special needs, providing personalized care and support throughout the flight.
  • Managed challenging situations calmly and professionally.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.

Assistant Manager

Applegreen
06.2016 - 06.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Shop Assistant/Cashier

Applegreen
08.2014 - 06.2016
  • Completed daily tasks accurately and on-time to support shop needs.
  • Collected payments by cash, debit or credit cards.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
  • Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
  • Built relationships with customers to encourage repeat business.

Education

Nursing Studies

Galway Technical Insitute
Galway, Ireland
10-2015

High School Diploma -

Colaiste Mhuire
Clare, Ireland
08-2014

Skills

  • Reliability and punctuality
  • Effective conflict resolution
  • Strong work ethic
  • Adaptability and flexibility
  • Cultural awareness
  • Excellent customer service
  • Strong communication skills
  • Time management
  • Attention to detail

Certification

  • CPR & First Aider
  • EHL Hospitality Certificate

Timeline

Business Class Cabin Crew

Emirates Airlines
07.2018 - Current

Assistant Manager

Applegreen
06.2016 - 06.2018

Shop Assistant/Cashier

Applegreen
08.2014 - 06.2016

Nursing Studies

Galway Technical Insitute

High School Diploma -

Colaiste Mhuire

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Emma Crowley