Emmanuel Amoako Annor
Dubai,United Arab Emirates
Summary
Dedicated professional with a strong written communication ability and a client-focused approach. Possesses extensive knowledge of technologies and helpdesk operations, ensuring effective verbal articulation and positive disposition in all interactions. Skilled in social media navigation and familiar with company policies, aiming to leverage these competencies to enhance organizational efficiency and client satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Customer service representative
Mtn Ghana
Ghana
2021.03 - 2025.12
- Provided top-notch support for increased customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Ensured smooth running of operations with timely preparation of reports.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Resolving customer complaints and answering them as well
- Delivering information about company’s offer to customers
- Collaborated with sales team to maximize product visibility and sales.
- Trained new hires for improved productivity and efficiency on job floor.
- Offered technical support, leading to enhanced user experience.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Education
High School Diploma - General Arts
Kumasi High School
Ghana 2008.04 - 2012.03
Skills
- Strong written communication
- Client-Focused approach
- Knowledge of technologies
- Positive disposition
- Helpdesk operations
- Social media navigation
- Effective verbal articulation
- Familiarity with company policies
Timeline
Customer service representative
Mtn Ghana
2021.03 - 2025.12
High School Diploma - General Arts
Kumasi High School
2008.04 - 2012.03